It was identified that the system was not processing background requests, this covers things like:
- Cost calculations
- Integration events
- Shift reminders
- Roster publishing
This issue has been resolved, but the backlog of requests need to be processed, and this is taking some time. While this happens, performance in Easy Employer will be impacted.
2024-09-18 @ 2:16pm AEST
we are reverting the latest release, v3.49.0.0, as we suspect that this is the cause of the problem.
Once the release has been reverted, we will monitor and provide an update on this issue.
2024-09-18 @ 3:23pm AEST
Easy Employer is currently showing 503 and is unavailable
2024-09-18 @ 3:39pm AEST
Easy Employer is operational
2024-09-18 @ 5:40pm AEST
Easy Employer performance has returned to normal
2024-09-19 @ 3:29pm AEST
Our monitoring shows that performance and processing has returned to normal, no further issues are being encountered.
Investigation of the cause of the issue is ongoing.