Easy Employer is investigating a performance degradation being reported by clients.
2024-09-23 @ 3:40pm AEST - performance has returned to normal and we are monitoring.
2024-09-24 @ 5:27pm AEST - further reports of performance issues, investigation ongoing. Possible cause identified.
2024-09-25 @ 10:39am AEST - further reports of occasional performance issues, investigation is ongoing
2024-10-01 @ 12:26pm AEST - further reports of occasional performance issues, investigation is ongoing
2024-10-03 @ 1:27pm AEST: Our monitoring indicates that performance has now stabilised. While we haven’t yet identified the root cause, please rest assured that our investigation is ongoing and with the highest priority.
2024-10-08 @ 09:48am AEST - monitoring shows a performance degradation, investigation ongoing.
2024-10-08 @ 09:51am AEST - monitoring shows performance has returned to normal, investigation ongoing.
2024-10-09 @ 09:18am AEST - We have identified an issue with the application's caching system and implemented a fix. We are actively monitoring the situation.
2024-10-10 @ 09:25am AEST - Our monitoring is showing no further issues and there are no further reports of performance issues. We are continuing to monitor.
2024-10-10 @ 02:48pm AEST - Reports of page loading issues where certain page elements may not have loaded when loading pages, along with some instances where people would be logged out of Easy Employer. This issue is now resolved.
2024-10-10 @ 03:04pm AEST - Further reports of issues with page loading, investigation ongoing.
2024-10-21 @ 11:05am AEST - Further reports of issues with page loading, investigation ongoing.
2024-10-21 @ 11:29am AEST - Easy Employer's performance has returned to normal. We are continuing to investigate the issue.
2024-10-21 @ 01:09pm AEST - Further reports of issues with page loading, investigation ongoing.
2024-10-21 @ 03:15pm AEST - Easy Employer's performance has returned to normal. We are continuing to investigate the issue.
2024-10-23 @ 02:50pm AEST - Further reports of issues with page loading, investigation ongoing.
2024-10-23 @ 03:15pm AEST - Easy Employer's performance has returned to normal. We are continuing to investigate the issue.
2024-10-28 @ 08:00am AEDT - Performance degradation experienced, responsible teams have been notified.
2024-10-28 @ 09:29am AEDT - Easy Employer down, showing 502 error
2024-10-28 @ 09:32am AEDT - Easy Employer operation but performance degradation still occurring.
2024-10-28 @ 11:30am AEDT - We've identified the cause of this morning's issue, and our team is actively working on a fix.
2024-10-28 @ 12:21pm AEDT - our monitoring indicates that performance has returned to normal, and the infrastructure appears to be functioning as expected. This morning's issue (October 28, 2024) was due to a problem with the auto-scaling on our server infrastructure. We are still investigating the root cause of the incident.
2024-10-28 @ 1:14pm AEDT - We’re happy to report that performance has returned to normal based on all available indicators. We appreciate your patience and understanding this morning.
2024-11-04 @ 10:10am AEDT - Performance degradation experienced, responsible teams have been notified.
2024-11-04 @ 10:23am AEDT - We’re happy to report that performance has returned to normal based on all available indicators. We appreciate your patience and understanding this morning.
2024-11-25 @ 12:20pm AEDT - Performance degradation experienced, responsible teams have been notified.
2024-12-11 @ 08:46am AEDT
We’re excited to share some great news.
Over the past few weeks, we’ve been closely monitoring the performance and stability of Easy Employer following recent infrastructure upgrades. These upgrades, combined with optimisations to key API endpoints and application queries, have successfully resolved the sporadic performance issues some users experienced.
As part of our ongoing improvements, we’ve also enhanced our application monitoring and logging systems. These upgrades provide deeper insights into Easy Employer’s performance, enabling us to proactively identify and optimise areas that may be performing below expectations.
To stay updated on the latest software upgrades and enhancements, we recommend subscribing to the Release Guide section in the Help Centre. You can find the guide here.
If you encounter any performance issues, or have feedback to provide us, please don’t hesitate to log a support ticket using our Support Ticket Form.
We sincerely apologise for the recent issues and appreciate your continued support and patience as we work to enhance Easy Employer.