Are you using the MYOB AccountRight API (see here) and receiving gateway timeouts and/or experiencing performance issues as part of the run export checks and payroll export functions?
What is the cause of these issues:
Easy Employer communicates with MYOB AccountRight via API endpoints. MYOB has timeouts on these endpoints that cut connections (requests) if they are taking for too long. Due to MYOB AccountRight's non-performant endpoints, along with performance issues in clients databases - which are exacerbated when company files get to a certain database size, or if you have a "large" number (as far as their product is concerned) of employees, the timeouts are reached regularly, as their system cannot process the requests within their set timeout.
What has MYOB said about these issue:
504 Gateway Time out errors – Support for the MYOB family of SME product APIs
MYOB has acknowledged the issue and provided the following update to us recently:
"if you are getting the error in general for all cleint files and endpoints, than its more of the API limitation. Our devs have ongoing projects to monitor and improve the API performance. They are targeting most affected endpoints and working on improving performance."
What has Easy Employer done to handle these issues:
Easy Employer completed a complete rebuild of the integration, and specifically added features and functionality to work around and handle the MYOB AccountRight timeout issues - these workarounds do not exist in our other integrations, as these issues do not happen with other products as they regularly do within MYOB AccountRight.
The significant investment we have made has helped hide and handle MYOB AccountRight gateway timeout issues by adding auto retries and error handling and manual retries to be able to continue from where MYOB AccountRight failed. These are not full proof, as the external system still has to fix their issues to fix the underlying core problems, as these issues will just continue to happen, and the processes will be slow due to them.
What can you do?
Replace MYOB AccountRight payroll. For a limited time, CloudPayroll is offering free setup and training for Easy Employer clients until the 31st December 2024. Easy Employer will also match this and support your organisations transition to a robust, feature rich, scalable and performant payroll solution to replace MYOB AccountRight payroll for free and with no change to your licence fees. You can keep MYOB AccountRight for other functions, like accounting, CloudPayroll will replace the payroll side of AccountRight.
If you have not experienced a true fit for purpose web-based payroll system before, we would encourage you to have a demo of CloudPayroll and see what a modern payroll system can do - request a demo here
See the CloudPayroll flyer below for more information.