MYOB AccountRight live (API) - error handling

Topics in this guide:

 

  • Timesheets in MYOB are not turned on
  • Job code error - may contain a comma
  • Payroll code length exceeded MYOB limit of 31 characters

 

Timesheets in MYOB are not turned on

Error

Could not export timesheet of employee "Surname, Firstname" (Company File preference to 'Use Timesheet for...' should be ON) 

Reason for the error

To integrate with MYOB for payroll, you have to send the data to MYOB timesheets. If the MYOB company file has timesheets turned off, you will receive this error.

Resolution

  1. Turn on timesheets in MYOB by following the guide here
  2. Export the easyemployer payroll report again. 

 

Job code error - may contain a comma

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Error

Job code may contain a comma. 

Reason for the error

To integrate with MYOB for payroll and activity slip integration. 

Resolution

The MYOB job code list needs to be checked and any commas (,) and if there are, they need to be removed from job codes. The description of the job code can have a comma, but not the job code itself. 

 

Payroll code length exceeded MYOB limit of 31 characters

 

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Error

The following payroll categories/codes cannot be exported as name should not exceed limit of 31 characters.

Reason for the error

To integrate with MYOB wage categories the payroll code in easyemployer must be fewer than or equal to 31 characters.

If your organisation uses code extending to prefix a code with the award, position and rate codes, this can happen if the position rate has not been entered correctly. 

Resolution

The resolution depends on what is creating the payroll code that is greater than 31 characters. 

The award payroll codes and position rates need to be checked to ensure they are following the standard set during implementation to ensure codes are not over 31 characters. 

The users pay group should also be checked to confirm the right pay group is assigned to the employee. 

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