Xero - error handling


Superannuation Guarantee Contribution line missing in Xero pay template

Cause of the error:

Xero requires a Superannuation Guarantee Contribution line in the employees pay template if they are 18 years or over.


  • Follow the Xero guide here to add the Superannuation Guarantee Contribution line to the employee(s) pay template.
  • Follow the easyemployer guide located here to re-export the pay run




The pay item "Ordinary Hours" has to exist and be active in Xero.  Ensure it exists and is active.

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