If a user is logging into the Easy Employer website and receives the "Oops...this is embarrassing" error straight away, as shown here:
This indicates that the user has an active Easy Employer online account, but it is not currently linked to any organisation. This may occur if the user previously worked for an organisation that used Easy Employer, but their access was removed—either due to termination or by having their access disabled—and they are now attempting to log in again.
To resolve this issue, the user needs to complete sign up by following the instructions here: Employee Guide | Online Account Access – easyemployer support
If you need to resend the sign-up link to the user, the instructions are here: Users | Online Access – easyemployer support
If the user is still having issues after completing the steps, please log a support ticket here: Submit a request – easyemployer support