The following issues have been identified following the Easy Employer infrastructure upgrade completed on 25 June 2025.
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Currently Known Issues
The following functions are currently impacted:
| Affected Area | Issue Description |
|---|---|
| MYOB AccountRight Integration | API connections are not currently working |
| Xero Integration | API connections are not currently working |
| CloudPayroll Integration | API connections are not currently working |
| Email Replies | Replies to rosters, notices, and messages are not being processed |
| SMS Replies | Replies to SMS messages are not being processed |
| Single Sign-On (SSO) | SSO connections are not functioning as expected |
NOTE: These issues have been confirmed and are currently being addressed by our development team.
Fix Timeline
Root causes have been identified for all the above issues. We are in the process of deploying fixes progressively.
- Some services may resume automatically once the patch is applied
- We will provide further updates in this article as each item is resolved
TIP: To receive email updates, click the Follow button at the top of this article.
How to Report an Issue
If you're experiencing any other problems not listed above:
- Log in to the Easy Employer Help Centre
- Submit a new support request with a detailed description
- Include relevant screenshots, user details, and any error messages if possible
Our team will investigate your report as a priority.
NOTE: We sincerely apologise for the inconvenience caused and appreciate your patience as we work through these issues.