Timesheet V1: Timesheet Periods Not Automatically Creating - ISSUE NOT RESOLVED

Status:  not resolved

Some users of Timesheet V1 are experiencing an issue where timesheet periods are not automatically created when a new period begins.

Contents

• Overview
• How to Identify Timesheet V1
• Workaround
• Reporting the Issue

Related Articles

• Creating timesheet periods in advance

Overview

Timesheet periods for clients using Timesheet V1 may not be created automatically when the system rolls into a new period. This may result in employees being unable to access their current timesheets.

How to Identify Timesheet V1

If you're unsure which version of timesheets you're using:

1. Click Timesheets > Timesheets from the main menu.
2. If the landing page looks like the example below, you're using Timesheet V1.

Workaround

To manually create a timesheet period, follow these steps:

1. Log in as an organisation Owner.
2. Open the previous timesheet period.
3. Click Next Week.
4. If using fortnightly timesheets, click Next Week again.
5. Click Create Period to generate the next/current timesheet period.

Reporting the Issue

Please submit a support ticket if you are affected by this issue. This allows us to:

• Track the number of impacted clients.
• Notify you as soon as a permanent fix is deployed.

We sincerely apologise for the inconvenience and appreciate your understanding while we work to resolve this issue.