Status: ✅ Issue resolved 2025-07-01
Since the infrastructure upgrade on 24 June 2025, the BI staging server is currently not syncing data as expected. This issue is being investigated by our technical team as a priority.
Contents
Related Articles
- Known Issues Following the Infrastructure Upgrade – 24 June 2025
- Understanding BI Staging and Data Sync
Overview
The BI (Business Intelligence) staging server is used to collect and prepare data for reporting and analysis. Following our recent infrastructure upgrade on 24 June 2025, we have identified that the BI staging server is no longer syncing with production data.
Current Issue
This issue is:
- Isolated to the BI staging environment.
- Causing delays in reporting accuracy and availability.
- Not affecting production system operations or reporting within Easy Employer.
The issue appears to be related to the automated data sync process between production and the staging environment.
Troubleshooting Steps
At this stage, there are no required actions from clients.
Our technical team is:
- Investigating the sync job and server configurations introduced as part of the 24 June upgrade.
- Validating environment variables and permissions that may affect sync automation.
- Testing a fix in a controlled environment before applying it to staging.
Updates will be provided via this article and your support ticket once the issue is resolved or if client-side intervention is required.
Support and Next Steps
We understand the importance of accurate and timely BI data. Our team has prioritised this issue and is actively working toward resolution.
If your organisation relies on data from the staging environment and this is blocking a critical process:
- Please log a ticket with our support team referencing this article.
- Provide details on what reports or systems are impacted so we can provide alternative options if needed.
We will continue to provide updates via:
- This Help Centre article.
- Your individual support ticket (if raised).