Status: ✅ Issue resolved 2025-06-25
We identified an issue that affected the ability for replies sent via email and SMS to be received by the Easy Employer system.
Contents
Issue Overview
Between late June and 27/06/2025, a system-level issue prevented inbound replies to email and SMS messages from being received and processed correctly by Easy Employer.
This meant that when users replied to messages sent from Easy Employer (such as shift confirmations or communications), those responses did not appear in the system, and were not visible to managers or other recipients.
Current Status
Impact on Users
- Replies sent to emails and SMS messages during the affected period were not received.
- This may have impacted shift confirmations, roster communications, or other workflows that rely on user replies.
Contacting Support
If you believe a critical reply was missed or if you're still experiencing issues with email or SMS messaging, please contact the Easy Employer Support Team and provide the following details:
- The approximate date and time the message was sent
- The intended recipient
- Whether the reply was via email or SMS
- A copy of the original message (if available)
We sincerely apologise for the disruption caused by this issue and appreciate your understanding.