Following our recent infrastructure upgrade, we identified an issue where Single Sign-On (SSO) connections were not functioning as expected for some users.
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Issue Overview
After the infrastructure upgrade performed in late June 2025, some users experienced issues with Single Sign-On (SSO) not working as expected. Affected users were unable to log in using their SSO credentials, and in some cases were redirected to the standard login page or received error messages.
Current Status
No action is required from end users if they are now able to log in successfully. If you're still experiencing issues, please follow the steps below or contact our support team for further assistance.
Contacting support
If issues persist after following the troubleshooting steps, please contact the Easy Employer Support Team and include the following information:
- Your full name and email address
- The name of your organisation
- A full-page screenshot of the error (if applicable)
- Confirmation of whether the issue occurs on multiple devices or browsers
We appreciate your patience while we resolved this issue and apologise for any disruption it caused.