Accessing easyemployer, linking your online account to an organisation and login issue troubleshooting

This article includes the following topics:

  • What should I expect when online access is granted
  • easyemployer web application system requirements and supported browsers
  • Didn't Receive Initial Email
  • Setting up online access
  • Accessing the account
  • Log in issue troubleshooting
  • Forgot your password?
  • Email already in use when signing up?
  • You are not part of any organisation

 

What should I expect when online access is granted

Once online access has been granted, you will receive an email with instructions. Follow the instructions in the email and you will be able to access your easyemployer account.

If you have not received your online access email or the link has expired, you will need to speak to your manager.  The easyemployer support team cannot resend or grant online access. 

 

 

easyemployer web application system requirements and supported browsers

Guide located here

 

Didn't receive the initial email

The easyemployer support team cannot grant, resend or reset online access, this can only be done by your manager.  

If you did not receive your initial email, follow these steps: 

  1. Check your spam folder for the email (add @easyemployer.net to safe sender list, search the internet for instructions for your specific email provider)
  2. Confirm your email address with your manager
  3. Ask your manager to resend online access details
  4. Ask your manager to walk through the process with you.

 

Setting up online access

The first email you receive looks like the following:

 1. Click the link provided in the email. 

2. If setting up a new account (meaning you have not logged into easyemployer) click the 'Create new account' tab to the right of screen. enter the email address that you would like to log inwith and confirm it by entering again. Set the password under the confirm email section and then confirm the password. Passwords must meet a complexity requirement.

3. If this online access needs to be linked to an account the user already holds with easyemployer use the 'Link to existing account' tab and enter the email address and password.

4. Follow the prompts to then login to easyemployer

 

Log in issue troubleshooting

The easyemployer support team cannot grant, resend or reset online access, this can only be done by your manager.  

If you are having issues logging into easyemployer when you have successfully logged in previously:

  1. Ensure you are using a supported web browser 
  2. Ensure you are using the login email that you originally signed up with. The login email is not your communication email.  Your login email and communication email could be different or could be the same.
  3. Request a password reset by clicking the link here. This link is also available on the easyemployer login page. 
    • If you have not received a password reset email:
      • Check the email entered is exactly the email you signed up if 
      • Check your spam folder for the email (add @easyemployer.net to safe sender list, search the internet for instructions for your specific email provider)
  4. Ask your manager to reset your online access so you can sign up again.

 

Forgot your password?

  1. Ensure you are using a supported web browser 
  2. Request a password reset by clicking the link here. This link is also available on the easyemployer login page. 
    • If you have not received a password reset email:
      • Check the email entered is exactly the email you signed up if 
      • Check your spam folder for the email (add @easyemployer.net to safe sender list, search the internet for instructions for your specific email provider)
  3. Ask your manager to reset your online access so you can sign up again.

 

Email already in use when signing up?

If the email address you are using to Create new account is already in use, this means that an online account has already been created with that email address.

If you are wanting to use that email address for your online account, the solution here is to Link to existing account when signing up to an online account.  

If you are unsure of your password, you can request a new password by following the section above Forgot your password?

 

You are not part of any organisation

The easyemployer support team cannot grant, resend or reset online access, this can only be done by your manager.  

The following page is displayed when logging into easyemployer and your online account has not yet been linked to your employer's organisation:

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To resolve the above issue:

  1. Contact your manager to resend your online access details
  2. Ensure you are logged out of easyemployer
  3. Follow the instructions above to link to existing account. 
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