This guide contains the following information:
- What is the communication log
- Requirements to access the communications log
- Why would you use the communication log
- When would you use the communication log
- How to use the communication log
What is the communication log
The communication log is a report that allows you to view all outgoing and incoming communication with staff sent through easyemployer via SMS, email or notices.
Requirements to access the communications log
You will need organisation level permission as per the permission and functions guide here. Group level user cannot access this report.
Why would you use the communication log
You would use the communication log to review messages sent to and from users in easyemployer.
When would you use the communication log
The communication log can be useful in situations such as reviewing a user's response to a message sent through easyemployer (such as their roster), if a user is having difficulty receiving communications (to review what they are/aren't receiving), and so on.
How to use the communication log
1. Select Reports from the top navigation bar.
2. Select Communication Log.
3. The report will open.
4. The report will automatically on the current day's logs. To change this, select the preferred date(s) from the calendars in the top left hand corner of the report.
5. To search for a user, site, subject, and so on, input what you are looking for in the search bar in the top right hand corner.
6. To refresh the page, use the Reload button in the top right hand corner.
7. To Export the logs, select either the Export to CSV or Export to XLS button.
8. To edit what direction of logs are viewed (sent or received), press the Edit button at the end of the Directions row.
The options available will then appear.
9. To edit which employment statuses are viewed (active, inactive or terminated), press the Edit button at the end of the Employment statuses row.
The options available will then appear.
10. To edit which method of communication are viewed (email, notice or sms), press the Edit button at the end of the Methods row.
The options available will then appear.
11. To edit which employee's communications are viewed, press the Edit button at the end of the To row.
The options available will then appear.
12. To sort the order in which communications are displayed, press on the arrows icon next to each heading.
