Getting Support

This article includes the following topics:

  • Accessing the knowledge base directly through easyemployer
  • Live chat with our support team
  • Email support to create a ticket
  • Submitting a support request through the help desk
  • Phone support

Accessing the knowledge base directly through easyemployer

1. Click the support icon 

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2. Enter your question and click 'Next'

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3. A list of relevant articles/videos will be displayed.  Click on the link to take you to the article.  If none of the articles and helpful, click None of these are helpful - get in touch    

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4. You can create a support ticket

 

Live chat with our support team

1. Click on Chat with us to chat with one of our support representatives.

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2.  Enter your name, phone number and a message and click Start chatting

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3. The chat will be initialised and a support representative

 

Email support to create a ticket

Send an email to support@easyemployer.com and a support ticket will be created

 

Submitting a support request through the help desk

1. Open the help desk by clicking the help icon in easyemployer or by going to https://support.easyemployer.com

2. Click Submit support ticket

3. Complete the fields and click submit

Phone support

Hours:

Monday to Friday: 09:00 to 17:00 AEST

Public holidays & weekends: closed*

 

Phone:

1300 855 642 (Local call in Australia)

+61 2 6100 2510 (International)

* Emergency support phone available

 

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