Entitlement balances - troubleshooting

The following guide contains some common questions regarding entitlement balances:

  • The balance in easyemployer differs to my payroll application
  • The balance in easyemployer is not accruing

 

The balance in easyemployer differs to my payroll application

  • The accrual rate between two systems, easyemployer and a payroll application, might be slightly different (e.g. to different decimal places) and therefore the balances might be out by a certain amount.  After each pay run, it is recommended to update the balance from your payroll application into easyemployer using our quick and easy import function
  • If you have done a payout of entitlement in your payroll application, easyemployer will not know about this unless you have imported the entitlement balances back in, or you have manually adjusted

 

 

The balance in easyemployer is not accruing

 

  • If the entitlement balance in easyemployer is not accruing the most common cause of this is that the payroll report is not being finalised.  Please ensure this is done as part of your process. 

 

 

 

 

 

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