Commonly asked employee questions

This article includes the following topics

  • How do I get online access details?
  • I am not receiving the online access email, my manager says my email is correct?
  • I forgot my password, can you tell me what it is or change it?
  • I forgot my pin code, can you tell me what it is or change it?
  • I forgot my login email, can you tell me what it is or change it?
  • I can no longer access the email I signed up with, can you please change it?
  • I am unable to edit my details in My Profile, why?
  • Can you check my details for me?
  • Can you tell me my roster?
  • I cannot work a roster shift, can you please assign to someone else? 
  • Can you update my timesheet for me?
  • I am unable to update my timesheet, why?
  • My super fund is not showing in easyemployer super fund list, why?
  • I didn't receive my pay?
  • I didn't receive my payslip?
  • Can you tell me what rate of pay I should be on?
  • Could you tell me what day I get paid?

 

How do I get online access details?

Online access to easyemployer is granted by your organisation.  The easyemployer support team cannot grant, resend or reset online access, this can only be done by your manager. 

You will need to raise this internally with your manager if you do not have online access details.

The online access guide here provides detailed information regarding the online access process. 

 

I am not receiving the online access email, my manager says my email is correct?

The most common causes of not receiving the online access email are:

  • the email address was entered incorrectly
  • online access email going into spam or junk
  • online access email being blocked at the email server level. 

The online access guide here provides further information regarding this situation.  If you are still having issues you will need to raise this back with your manager.

 

I forgot my password, can you tell me what it is or change it?

The easyemployer support staff do not know what your password is and cannot change this for you.  You will need to reset your password by following the guide here.

You will need to raise this internally with your manager if you are having trouble resetting your password.

 

I forgot my pin code, can you tell me what it is or change it?

The easyemployer support staff do not know what your pin code is and cannot change this for you.  You will need to login to easyemployer and update this in My Profile

You will need to raise this internally with your manager if you are having trouble resetting your pin code.

 

I forgot my login email, can you tell me what it is or change it?

The login email is only known by yourself and this was set when you signed up to an easyemployer online account (see the guide here).

You will need to raise this internally with your manager who can reset your online access where you will receive an email to sign up to easyemployer again. 

 

I can no longer access the email I signed up with, can you please change it?

The login email is only known by yourself and this was set when you signed up to an easyemployer online account (see the guide here).  

You will need to raise this internally with your manager who can reset your online access where you will receive an email to sign up to easyemployer again. 

 

I am unable to edit my details in My Profile, why?

The details in My Profile can be locked from editing for various reasons, including:

  • the integration your organisation is using
  • they have disabled editing of details

You will need to raise this internally with your organisation payroll team or speak to your manager if you are unsure of your organisation procedures around this.  

 

Can you check my details for me?

The easyemployer support team cannot provide you with your personal information as this can only be obtained by yourself after you have logged in securely into the easyemployer website. 

You will need to raise this internally with your organisation payroll team or speak to your manager if you are unsure of your organisation procedures around this.  

 

Can you update my details for me?

The easyemployer support team cannot update your details for you.  This can only be done by yourself after you have logged in securely into the easyemployer website.  

If you are not able to access easyemployer or you are not able to update your details, you will need to raise this internally with your organisation payroll team or speak to your manager if you are unsure of your organisation procedures around this.  

 

Can you tell me my roster?

The easyemployer support team cannot provide you with your roster information as this can only be obtained by yourself after you have logged in securely into the easyemployer website or mobile app.

You will need to raise this internally with your manager if you are unsure of your organisation procedures around this.  

 

I cannot work a roster shift, can you please assign to someone else?

The easyemployer support team cannot reassign a roster shift for you. 

You will need to raise this internally with your manager if you are unsure of your organisation procedures around this.  

 

Can you update my timesheet for me?

The easyemployer support team cannot update your timesheet, this can only be done by yourself after you have logged in securely into the easyemployer website.

You will need to raise this internally with your organisation payroll team or speak to your manager if you are unsure of your organisation procedures around this.

 

I am unable to update my timesheet, why?

Your organisation manage the easyemployer solution and control the settings and features used.  If you are unable to make changes to your timesheet through the easyemployer website then the feature has not been enabled for you. 

You will need to raise this internally with your organisation payroll team or speak to your manager if you are unsure of your organisation procedures around this.

 

My super fund is not showing in easyemployer super fund list, why?

The super fund list within easyemployer is managed by your organisation. 

You will need to raise this internally with your organisation payroll team or speak to your manager if you are unsure of your organisation procedures around this. 

 

I didn't receive my pay?

easyemployer does not process the payroll for your organisation.   Your organisation's payroll team are responsible for processing payroll using easyemployer as part of the payroll process but easyemployer is not your payroll system. 

You will need to raise this internally with your organisation payroll team or speak to your manager if you are unsure of your organisation procedures around this. 

 

I didn't receive my payslip?

easyemployer does not process the payroll for your organisation.  Your organisation's payroll team are responsible for processing payroll using easyemployer as part of the payroll process but easyemployer is not your payroll system.

You will need to raise this internally with your organisation payroll team or speak to your manager if you are unsure of your organisation procedures around this. 

 

Can you tell me what rate of pay I should be on?

easyemployer does not manage the payroll for your organisation.  Your organisation's payroll team are responsible for processing payroll using easyemployer as part of the payroll process but easyemployer is not your payroll system and easyemployer staff are not payroll advisors. 

You will need to raise this internally with your organisation payroll team or speak to your manager if you are unsure of your organisation procedures around this. 

 

Could you tell me what day I get paid?

easyemployer does not manage the payroll for your organisation.  Your organisation's payroll team are responsible for processing payroll using easyemployer as part of the payroll process.

You will need to raise this internally with your organisation payroll team or speak to your manager if you are unsure of your organisation procedures around this. 

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