COVID-19 | PREPAREDNESS AND BUSINESS CONTINUITY

Any further updates will be communicated via this article. 

you can subscribe to the Status Updates section of our Help Centre to be alerted by email for new additions: https://support.easyemployer.com/hc/en-us/articles/115004336334

Table Of Contents:

Update 21st April 2020 | Sandbox Planned Outage

Update 15th April 2020 | Awards Frequently Asked Questions

Update 27th March 2020 | Sandbox Performance Degradation

Update 19th March 2020 | Phone Carrier Quality Degradation

Update 16th March 2020 | Announcement T360 Group Managing Director

 


Update 21st April 2020 | Sandbox Planned Outage

Author Ryon G. (Services Delivery Manager)

We are performing necessary planned works to our sandbox server infrastructure; rendering it temporarily unavailable.

Full information on this planned outage can be found HERE.


Update 15th April 2020 | Awards Frequently Asked Questions

Author Ryon G. (Services Delivery Manager)

We have compiled general questions and answers related to award based questions due to COVID-19 in a dedicated article.

This article can be found HERE.

  


Update 27th March 2020 | Sandbox Performance Degradation

Author Ryon G. (Services Delivery Manager)

Full Incident Details: https://easyemployer.zendesk.com/hc/en-us/articles/360001448576

At approximately 1030 AEST (27th March 2020) the physical site which hosts the "sandbox server" for our clients experienced an internet outage. We already had in place automated fail-overs for this scenario, these were also affected as a result of this issue. 

At approximately 1400 AEST (27th March 2020) the sandbox server access is now restored, however speed/performance is impacted due to the alternate internet technology being used as interim measure. We would kindly ask at this moment; usage of this resource is kept to clients needing to test edits they would like to put onto their live account, either related to necessary payroll changes or your own BCP changes for COVID-19 responses.

At approximately 1830 AEST (27th March 2020) the sandbox server access is now restored, and service degradation has ended. We apologise for any inconvenience caused by this service degradation.

 


Update 19th March 2020 | Phone Carrier Quality Degradation

Author Ryon G. (Services Delivery Manager)

We have received feedback from our clients and our staff that call quality is unfortunately degraded via our 1300 855 642 number. We are encouraging all clients; to refrain from calling and submit via:

You can assist us in determining priority by submitting your request via our Web Form (please set business impact respectfully).

We are glad to report that our easyemployer co-workers, at this point and time, are available to assist clients via live web-chat and email channels.

Please note easyemployer co-workers are unable to accept support assistance via calls to mobiles.

 


Update 16th March 2020 | Announcement T360 Group Managing Director

Author Irene H. (General Manager)

For the past few weeks, we have been keeping abreast of the situation regarding Coronavirus (COVID-19) and the impact in Australia - and around the globe.

Please see below for today's official statement from the Technology 360 Group Managing Director.

At this time - I would encourage our easyemployer clients to submit Helpdesk requests via email to support@easyemployer.com - as voice/phone communication lines across the country may become congested.

 

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