This guide covers essential checks and fixes for the Easy Employer app-based time clock. Work through the steps in order before contacting the Support Desk.
Contents
Related Articles
- Easy Employer Support overview
- App-Based Time Clock requirements to run
- App-Based Time Clock installation instructions
- Time Clock URL setup and configure
- Time collection enable or disable user clocking options
NOTE:
- Complete these steps before raising an issue with the Easy Employer Support Desk.
- This article applies to the Easy Employer app-based time clock.
- It is strongly recommended that a qualified IT technician performs these steps.
- Ensure your environment meets the minimum system requirements. See Related Articles for references.
- Some steps may require elevated privileges.
- Log in as the local user that runs the time clock software before proceeding.
Ensure the time clock URL is configured appropriately
Pin code clocking
Confirm the time clock URL settings allow pin code clocking. In Easy Employer, open the time clock settings for the relevant URL and ensure Allow pin logins is enabled.
User appears on the time clock but cannot authenticate with a pin code
Each user profile includes a control that permits pin code clocking. Open the user’s profile, go to Clocking, and ensure pin code authentication is enabled for that user.
User does not appear on the time clock
If a user is missing from a time clock, ensure the user’s role is permitted for the specific time clock URL. Update the time clock URL configuration to include the role the user will clock into.
Time clock time is misaligned
The app-based time clock records interaction times based on the device’s local system time. If the device time is incorrect (for example, not synchronised with an NTP service), recorded times can be misaligned.
- Restrict the local user from changing the system time using local group policy where appropriate.
- Use a third-party NTP synchronisation tool for more frequent time updates, especially in regions with daylight saving time changes.
Comprehensive time clock app re-install
Re-installing the Easy Employer Time Clock Application (Windows) – easyemployer support
Clear application cache
If the time clock is slow, not showing up-to-date data, stuck in offline mode, or not syncing, clearing the application cache can help.
Video overview: the following video demonstrates how to clear the application cache.