We're here to help you along the way
Contact
Phone: 1300 855 642 (AU Only)
International: +61 2 8880 7128
Email: support@easyemployer.com
How Our Support Works: CLICK HERE
Support hours
Monday to Friday 09:00 to 17:00 AEST
Closed on public holidays and weekends.
Emergency support phone available.
Product News & Updates
Industry & Award Updates
- Retail Award (GRIA) Changes - 01Nov2018: Penalty rate rise for casual retail workers
- 2018-01-01: Award Changes / Updates - Restaurant Award
- 2018-01-01: Award Changes / Updates - Retail Award
- 2018-01-01: Award Changes / Updates - Fast Food Award
- 2018-01-01: Award Changes / Updates - Hospitality Award
Status Updates
- ★ 09-Aug-2019: 1.10pm AEDT: easyemployer is experiencing difficulties (RESOLVED)
- ★ 2019-08-01: 08:00AM AEST: - The sandbox server is currently non-operational and we are investigating.
- ★ How to Follow Status Updates
- 04-07-2019: 08:00AM AEST: editing and saving roster shifts or dragging and dropping an assigned roster shift is broken (RESOLVED)
- 02-06-2019: 12.00AM AEST: unscheduled outage for easyemployer to occur at midnight (RESOLVED)
- 05-04-2019: 10.24pm AEDT: easyemployer is running slow (RESOLVED)
Announcements
- ★ easyemployer Support - Overview
- Spare Parts Deprecation - EBN and HP Branded All In One Kiosk
- Deprecation of MYOB AccountRight Classic (v19)
- Single Touch Payroll - Is Your Payroll Application Compliant?
- Single Touch Payroll - Feb Update for clients using Payroll Guru
- Removal Of Java Applet Timeclock
Release Guides
- Release Guide 2.69 - 03 October 2018
- Release Guide 2.68 - 17 August 2018
- Release Guide 2.65 - 30 May 2018
- Release Guide 2.64 - 16 May 2018
- Release Guide - 29 March 2018
- Release Guide 2.62 - 08 March 2018
End User Guides
My Online Account
- Online access - you are not part of any organisation
- Change login email
- Password requirements
- Employee guide - changing time out duration
- Change password
- View and update my details
My Roster (employee)
- Employee Guide - Shift Swapping
- Employee Guide - Shift Cover
- Employee guide - view roster
- Employee roster - my roster
- Employee roster - add roster to electronic calendar
- Employee roster - accepting and declining of available roster shifts
Availability and Leave (employee)
My Timesheet (employee)
End User Mobile Application (employee)
- easyemployer Application - Leave
- easyemployer Application - Supported Devices
- easyemployer Application (mobile) - Troubleshooting
- easyemployer Application - Availability
- easyemployer Application - Notices
- easyemployer Application - Rosters
Time clock
To do List
Notices
Other
Payroll Guru
System Guides
Home
Managing users
- User cannot log in / Change organisation
- Information stored in users profile
- Setting a user to a salary
- User - general notes
- User - Changing a user's pay group
- User - troubleshooting
Availability requests
Leave
- ★ Leave calculation / Leave shift length troubleshooting
- Selecting the default role for leave
- Leave shift management page
- Leave - how to set up leave approvals
- Leave - Flexible Leave
- Leave - check who can approve leave, who will receive the leave request email and troubleshooting leave request email issues
Notices
Entitlement balances
- START HERE - initial configuration of easyemployer to display entitlement balances
- Entitlement balances - reassigning insufficient entitlement for leave
- Entitlement balances - troubleshooting
- Entitlement balances - how do they project?
- Entitlement balances - where entitlement balances displayed
- Entitlement balances - importing into easyemployer
Groups (sites, areas and roles)
Permission
Roster
- Unassign conflicting shifts
- Roster - Broken Shifts
- Clients - Electronic Calendar
- Roster - Labour vs Sales Key Performance Indicator (KPI)
- Roster - Overtime Indication
- Roster - Live Roster
Timesheet
- ★ Timesheet - default shift time
- Timesheet - GPS Functionality
- Timesheet - group selection
- Timesheet - process map
- Timesheet - tips
- Timesheet - finalisation email
Award
- Create employment type
- Public Holiday - Region
- Award - Leave Loading Penalties
- Configure Leave Types
- Award - user place holder rates
- Award - role rates
Payroll
- ★ easyemployer - end of financial year (EOFY)
- Payroll - process map
- Payroll - setting a users export code
- Payroll - setting your payroll application
- Payroll - missing payroll information report
- Payroll - super fund
Reports
- ★ Report - Workforce Utilisation
- ★ Report - Profitability
- ★ Report - Roster Totals
- ★ Report - Paid Totals
- ★ Report - Variance
- Roster - deleted shifts report
Other
- ★ Configuration services
- ★ Custom development services
- Submit and manage support requests + follow help centre sections for updates
- Changing roster, timesheet or payroll periods
- New User Notification - Who is Notified
- Accessing your Sandbox account
Time Collection
The ability system
- Ability to Custom Entity Linking
- Abilities - File Upload
- Ability to Role Linking
- Ability - Linking pay update reminders
- Ability - expired indication
- Ability - creating an ability
System reminders
Internet Browser
Custom entity functionality (e.g. clients and services)
Allowances
Import / export
General
Payroll Guru
General
Payroll Processing - Payroll Guru
- Payroll Guru employee information
- Payroll Guru - integration process map
- Payroll Guru - frequently asked questions
- Payroll Guru - adding / updating an employee bank account and split net wages
- Payroll Guru - processing a bonus payment
- Payroll Guru - pay run modifying / adjusting PAYG and superannuation
Xero
Reckon
Reversal
Superannuation
MYOB
Reports
Payroll Application Guides
Payroll processing - PayGlobal
Payroll Processing - MYOB PowerPay
Payroll Processing - MYOB V19
- MYOB V19 - integration process map
- MYOB V19 - exporting users from MYOB and importing into easyemployer
- MYOB V19 - exporting entitlement balances from MYOB into easyemployer
- MYOB V19 - Initial configuration to accept payroll processing file
- MYOB V19 - importing a payroll processing file
- MYOB V19 - export users from easyemployer into MYOB
Payroll processing - MYOB 20+
- MYOB ARL - Workaround solution if MYOB ARL is not working
- MYOB 20+ - integration process map
- MYOB 20+ - importing a payroll processing file
- MYOB 20+ - pay run process troubleshooting
- MYOB 20+ - exporting users from MYOB 20+ and importing into easyemployer
- MYOB 20+ - exporting entitlement balances from MYOB 20+ into easyemployer
Payroll Processing - MYOB Mac AccountEdge Pro + Network
- MYOB Mac AccountEdge Pro + Network - integration
- MYOB Mac AccountEdge Pro + Network - importing a payroll processing file
- MYOB Mac AccountEdge Pro + Network - exporting entitlement balances from MYOB into easyemployer
- MYOB Mac AccountEdge Pro + Network - exporting users from MYOB Mac and importing into easyemployer
- MYOB Mac AccountEdge Pro + Network - export users from easyemployer into MYOB Mac
Payroll processing - MYOB Mac AccountEdge Pro
Payroll Processing - MYOB EXO Payroll
Payroll processing - HR3
Payroll Processing - Attache
Payroll Processing - Sage MicrOpay Meridian
- Sage MicrOpay Meridian - integration process map
- Sage MicrOpay Meridian - importing a pay run into Sage MicrOpay Meridian
- Sage MicrOpay Meridian - exporting users from Sage MicrOpay Meridian and importing into easyemployer
- Sage MicrOpay Meridian - exporting entitlement balances from Sage MicrOpay Meridian into easyemployer
Payroll processing - Greentree
Payroll processing - Reckon Accounts + Payroll (e.g. Reckon Accounts Premier)
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - integration process map
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - Importing a payroll processing file
- Quickbooks - troubleshooting user import
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - exporting users from Reckon and importing into easyemployer
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - exporting entitlement balances from Reckon and importing into easyemployer
Payroll processing - Reckon Payroll Premier
- Reckon Payroll Premier - integration process map
- Reckon Payroll Premier - importing a payroll processing file
- Reckon Payroll Premier - configuring to accept payroll data
- Reckon Payroll Premier - exporting users and entitlements
- Reckon Payroll Premier - exporting pay details
- Reckon Payroll Premier - exporting customer:job and class
Payroll processing - Reckon Accounts Enterprise
- Reckon Accounts Enterprise - payroll transaction detail report
- Reckon Accounts Enterprise - payroll items listing report
- Reckon Accounts Enterprise - exporting users and importing into easyemployer
- Reckon Accounts Enterprise - exporting entitlement balances from Reckon Accounts Enterprise and importing into easyemployer
Payroll Processing - Wage Easy
Payroll Processing - Preceda
- Preceda - easyemployer integration with Preceda (employees, certifications, leave entitlements and PAY34T payroll data file
- Preceda Payroll - Integration Map
- Preceda Payroll - importing a pay run into Preceda
- Preceda Payroll - Import Users
- Preceda Payroll - Import Entitlement Balances
- Preceda Payroll - Import Abilities
MYOB AccountRight live (API)
- ★ easyemployer & MYOB AccountRight live (API) integration - payroll
- 1. MYOB AccountRight live (API) - connecting easyemployer
- 2. MYOB AccountRight live (API) - importing users from MYOB Online into easyemployer
- 3. MYOB AccountRight live (API) - importing entitlement types from MYOB Online into easyemployer
- 4. MYOB AccountRight live (API) - syncing application
- MYOB AccountRight live (API) - error handling
Payroll Processing - Xero
- ★ Xero - integration
- Xero - error handling
- Xero - leave loading
- Xero - Exporting entitlement balances
- Xero - Integration Process Map
- Xero - Setting up integration