We're here to help you along the way
Contact
Phone: 1300 855 642 (AU Only)
International: +61 2 8880 7128
Email: support@easyemployer.com
How Our Support Works: CLICK HERE
Support hours
Monday to Friday 09:00 to 17:00 AEST
Closed on public holidays and weekends.
Emergency support phone available.
Product News & Updates
Industry & Award Updates
- Retail Award (GRIA) Changes - 01Nov2018: Penalty rate rise for casual retail workers
- 2018-01-01: Award Changes / Updates - Restaurant Award
- 2018-01-01: Award Changes / Updates - Retail Award
- 2018-01-01: Award Changes / Updates - Fast Food Award
- 2018-01-01: Award Changes / Updates - Hospitality Award
Status Updates
- ★ 13Dec2019: SMS Gateway provider - degraded performance
- ★ How to Follow Status Updates
- 16-Oct-2019: 2.00am - 5.00am AEST: Scheduled maintenance period for easyemployer (COMPLETED)
- 03-Oct-2019: 4.46pm AEDT: easyemployer is experiencing difficulties (RESOLVED)
- 09-Aug-2019: 1.10pm AEDT: easyemployer is experiencing difficulties (RESOLVED)
- 2019-08-01: 08:00AM AEST: - The sandbox server is currently non-operational and we are investigating (RESOLVED)
Announcements
- ★ easyemployer Support - Overview
- Spare Parts Deprecation - EBN and HP Branded All In One Kiosk
- Deprecation of MYOB AccountRight Classic (v19)
- Single Touch Payroll - Is Your Payroll Application Compliant?
- Single Touch Payroll - Feb Update for clients using Payroll Guru
- Removal Of Java Applet Timeclock
Release Guides
- ★ Release Guide 2.164.0.0 -28 November 2019
- Release Guide 2.155.0.0 - 31 October 2019
- Release Guide 2.154.0.0 - 30 October 2019
- Release Guide 2.153.0.0 - 29 October 2019
- Release Guide 2.152.0.0 - 23 October 2019
- Release Guide 2.150.0.0 - 18 October 2019
End User Guides
My Online Account
- ★ Commonly asked employee questions
- ★ Accessing easyemployer, linking your online account to an organisation and login issue troubleshooting
- Change login email
- Password requirements
- Employee guide - changing time out duration
- Change password
My Roster (employee)
- Employee Guide - Shift Swapping
- Employee Guide - Shift Cover
- Employee guide - view roster
- Employee roster - my roster
- Employee roster - add roster to electronic calendar
- Employee roster - accepting and declining of available roster shifts
Availability and Leave (employee)
My Timesheet (employee)
End User Mobile Application (employee)
- easyemployer Application - Leave
- easyemployer Application - Supported Devices
- easyemployer Application (mobile) - Troubleshooting
- easyemployer Application - Availability
- easyemployer Application - Notices
- easyemployer Application - Rosters
Time clock
To do List
Notices
Other
Payroll Guru
System Guides
Appointments
Home
Managing users
- User cannot log in / Change organisation
- Information stored in users profile
- Setting a user to a salary
- User - general notes
- User - Changing a user's pay group
- User - troubleshooting
Availability requests
Leave
- ★ Leave calculation / Leave shift length troubleshooting
- ★ Leave - how to set up leave approvals
- Selecting the default role for leave
- Leave shift management page
- Leave - Flexible Leave
- Leave - check who can approve leave, who will receive the leave request email and troubleshooting leave request email issues
Notices
Entitlement balances
- START HERE - initial configuration of easyemployer to display entitlement balances
- Entitlement balances - reassigning insufficient entitlement for leave
- Entitlement balances - troubleshooting
- Entitlement balances - how do they project?
- Entitlement balances - where entitlement balances displayed
- Entitlement balances - importing into easyemployer
Groups (sites, areas and roles)
Permission
Roster
- ★ The suitability ranker
- ★ Roster - uncheduled shifts
- ★ Roster - standard hours display
- ★ Roster - new roster (beta)
- ★ Rosters and timesheets - award based rules
- Roster - unassign conflicting shifts
Timesheet
- ★ Timesheet - default shift time
- Timesheet - GPS Functionality
- Timesheet - group selection
- Timesheet - process map
- Timesheet - tips
- Timesheet - awaiting finalisation email
Award
- Create employment type
- Public Holiday - region / home site
- Award - Leave Loading Penalties
- Award - configuring leave types and adding leave types to pay groups
- Award - user place holder rates
- Award - role rates
Payroll
- ★ easyemployer - end of financial year (EOFY)
- Payroll - process map
- Payroll - setting a users export code
- Payroll - setting your payroll application
- Payroll - missing payroll information report
- Payroll - super fund
Reports
- ★ Report - Workforce Utilisation
- ★ Report - Profitability
- ★ Report - Roster Totals
- ★ Report - Paid Totals
- ★ Report - Variance
- Report - site variance report
Other
- ★ Configuration services
- ★ Custom development services
- ★ Dashboard
- Submit and manage support requests + follow help centre sections for updates
- Changing roster, timesheet or payroll periods
- New User Notification - Who is Notified
Time Collection
The ability system
- ★ Ability - custom entity linking
- ★ Ability - organisation structure linking
- Ability - file upload
- Ability - Linking pay update reminders
- Ability - expired indication
- Ability - creating an ability
System reminders
Internet Browser
Custom entity functionality (e.g. clients and services)
Allowances
Import / export
General
Payroll Guru
General
Payroll Processing - Payroll Guru
- ★ Payroll Guru - procedures and resources article
- Payroll Guru employee information
- Payroll Guru - integration process map
- Payroll Guru - frequently asked questions
- Payroll Guru - adding / updating an employee bank account and split net wages
- Payroll Guru - processing a bonus payment
Xero
Reckon
Reversal
Superannuation
MYOB
Reports
Payroll Applications
ADP PayLine
Attache
- ★ Attache - integration with easyemployer
- Attache - integration process map
- Attache - importing a pay run into Attache
- Attache - exporting entitlement balances from Attache into easyemployer
- Attache - exporting users from Attache and importing into easyemployer
- Attache - exporting cost centre codes
Aussiepay
easyemployer standard format
Greentree
HR3
MYOB AccountRight live (API)
- ★ easyemployer & MYOB AccountRight live (API) integration - payroll
- ★ MYOB ARL - Workaround solution if MYOB ARL is not working
- 1. MYOB AccountRight live (API) - connecting easyemployer
- 2. MYOB AccountRight live (API) - importing users from MYOB Online into easyemployer
- 3. MYOB AccountRight live (API) - importing entitlement types from MYOB Online into easyemployer
- 4. MYOB AccountRight live (API) - syncing application
MYOB AccountRight Premier and Plus 20+
- MYOB 20+ - integration process map
- MYOB 20+ - importing a payroll processing file
- MYOB 20+ - pay run process troubleshooting
- MYOB 20+ - exporting users from MYOB 20+ and importing into easyemployer
- MYOB 20+ - exporting entitlement balances from MYOB 20+ into easyemployer
- MYOB 20+ - export users from easyemployer into MYOB 20+
MYOB Mac AccountEdge Pro
MYOB Mac AccountEdge Pro + Network
- MYOB Mac AccountEdge Pro + Network - integration
- MYOB Mac AccountEdge Pro + Network - importing a payroll processing file
- MYOB Mac AccountEdge Pro + Network - exporting entitlement balances from MYOB into easyemployer
- MYOB Mac AccountEdge Pro + Network - exporting users from MYOB Mac and importing into easyemployer
- MYOB Mac AccountEdge Pro + Network - export users from easyemployer into MYOB Mac
MYOB EXO Payroll
- ★ MYOB EXO payroll - integration diagram
- MYOB EXO Payroll - integration process map
- MYOB EXO Payroll - exporting users from MYOB EXO Payroll and importing into easyemployer
- MYOB EXO Payroll - exporting leave entitlement balances from MYOB EXO Payroll into easyemployer
- MYOB EXO Payroll - Importing a payroll processing file
MYOB PowerPay
PayGlobal
Preceda
- ★ Preceda - procedures and resources
- ★ Preceda - easyemployer integration with Preceda (employees, certifications, leave entitlements and PAY34T payroll data file)
- Preceda - connecting easyemployer and Preceda
- Preceda - import users into easyemployer from Preceda
- Preceda - import entitlement balances into easyemployer from Preceda
- Preceda - import abilities and user abilities into easyemployer from Preceda
Reckon Accounts + Payroll (e.g. Reckon Accounts Premier)
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - integration process map
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - Importing a payroll processing file
- Quickbooks - troubleshooting user import
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - exporting users from Reckon and importing into easyemployer
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - exporting entitlement balances from Reckon and importing into easyemployer
Reckon Accounts Enterprise
- Reckon Accounts Enterprise - payroll transaction detail report
- Reckon Accounts Enterprise - payroll items listing report
- Reckon Accounts Enterprise - exporting users and importing into easyemployer
- Reckon Accounts Enterprise - exporting entitlement balances from Reckon Accounts Enterprise and importing into easyemployer
Reckon Payroll Premier
- Reckon Payroll Premier - integration process map
- Reckon Payroll Premier - importing a payroll processing file
- Reckon Payroll Premier - configuring to accept payroll data
- Reckon Payroll Premier - exporting users and entitlements
- Reckon Payroll Premier - exporting pay details
- Reckon Payroll Premier - exporting customer:job and class
Sage MicrOpay Meridian
- ★ Sage MicrOpay Meridian - integration with easyemployer
- Sage MicrOpay Meridian - integration process map
- Sage MicrOpay Meridian - importing a pay run into Sage MicrOpay Meridian
- Sage MicrOpay Meridian - exporting users from Sage MicrOpay Meridian and importing into easyemployer
- Sage MicrOpay Meridian - exporting entitlement balances from Sage MicrOpay Meridian into easyemployer
SyncPay
TechnologyOne
Wage Easy
- ★ Sage WageEasy - integration diagram
- Sage WageEasy - importing employees (users) into easyemployer from Sage WageEasy
- Sage WageEasy - importing entitlement balances into easyemployer from Sage WageEasy
- Sage WageEasy - integration process map
- Sage WageEasy - importing a timesheet data file into Sage WageEasy
Xero
- ★ Xero - integration
- ★ Xero - error handling and pay run processing troubleshooting
- Xero - leave loading
- Xero - Exporting entitlement balances
- Xero - Integration Process Map
- Xero - Setting up integration