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Contact
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Phone: 1300 855 642 (AU Only) International: +61 2 8880 7128 Email:
support@easyemployer.com
How Our Support Works:
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Support hours
Monday to Friday 09:00 to 17:00 AEST
Closed on public holidays and weekends.
Emergency support phone available.
Product News & Updates
Status Updates
- ★ System Performance Notice: Delays in Background Processing Tasks
- ★ Email and SMS Reply Issue – Now Resolved
- ★ SSO Connections Not Working After Infrastructure Upgrade – Now Resolved
- ★ Automatic Shift Generation Not Run During Infrastructure Window
- ★ Downloads of reports to Excel Showing 405 Error Text
- ★ Roster Rule Inheritance Issue – v3.58.0.1
Announcements
- ★ Easy Employer production - scheduled maintenance: 24 June 2025, 10:00 PM AEST - infrastructure upgrade - COMPLETED
- ★ Timesheet V2 - site, area and role selection
- ★ Easy Employer | Product Change / Development Request
- ★ Follow Announcements
- ★ New features - leave calendar and leave templates
- ★ Easy Employer – New Roster Interface: Benefits, Key Changes, and Getting Started
Release Guides
- ★ Easy Employer Release Guide – v3.59.0.0
- ★ Easy Employer Release Guide – v3.58.0.7
- ★ Easy Employer Release Guide – v3.58.0.6
- ★ Easy Employer Release Guide – v3.58.0.2
- ★ How to Follow Release Guides
- Easy Employer Release Guide – v3.58.0.1
End User Guides
My Online Account
- Employee Guide | User Interface (UI)
- Employee Online Access | Setup & Troubleshooting Guide
- Employee Guide | Login / Change Login Email
- Employee Guide | Password Requirements / Reset
- Employee Guide | View / Update My Details
- Employee Guide | Change The Time Out Duration
Home Page & Notices
Availability and Leave
Rosters
- Employee Guide | Employee Roster
- Employee Guide | Roster Shift Preferences
- Employee Guide | Confirm Your Roster Shifts
- Employee Guide | Available Roster Shifts
- Employee Guide | Open Shifts
- Employee Guide | Shift Swapping
Time Clock
Timesheets
Mobile App
- ★ Mobile App | background processing of actions
- Mobile App | Supported Devices
- Mobile App | Time Clock
- Mobile App | Rosters
- Mobile App | Timesheets
- Mobile App | Leave
Frequently Asked Questions
- FAQ | Billable Users Per Payroll Entity
- FAQ | How to Take Screenshots
- FAQ | My Details & Password
- FAQ | Online Access / Sign-In
- FAQ | Payroll, Pay and payslip
- FAQ | Rosters & Timesheets
System Guides
System Configuration
- ★ System | API
- System | Organisation Settings
- System | Business Hours Settings
- External Communication Overview
- System | Manage Public Holidays
- System | Period Change for Roster, Timesheet or Payroll
The Ability System
- Ability | Add / Renew User Abilities
- Ability | Configure Ability / Pay Update Reminders
- Ability | Create / Delete Abilities
- Ability | Document Upload
- Ability | Expiration Indicators in Rosters
- How to Link Abilities to Roles and Organisation Structure
Allowances
Appointments
Availability Requests
Award
- Award | creating an unpaid interpretation
- Award | Introduction
- Award | Break Types
- Award | Create New Payroll Codes
- Award | Employment Types
- Award | Entitlements
Custom Entities
Data Synchronisation
- Custom Exports – How to Build, Format, and Use Payroll & Billing Export Files
- Data Sync | Export Timesheets
- Data Sync | Import Custom Entities
- Data Sync | Import Entitlement Balances
- Data Sync | Import Entitlement Types
- Data Sync | Import Shifts
Entitlement Balances
- Entitlements | Balance Import
- Entitlements | Balance Projection
- Entitlements | Display Balances in Easy Employer
- Entitlements | Manual Balance Adjustment
- Entitlements | Reassign Insufficient Leave Entitlements
- Entitlements | Troubleshooting
The Home Page
Leave
- Leave | Approve / Decline Leave Requests
- Leave | Calculation / Shift Length Troubleshooting
- Leave | Create Leave Requests for Users
- Leave | Export Leave to Calendar for Groups
- Leave | Leave Request Email Setup / Troubleshooting
- Leave | Leave Shift Management Page
Notices
Organisation Structure
Payroll
- Payroll | Assign / Edit Users' pay conditions - award, pay group, hourly rate, custom rates, employment particulars
- Payroll | Bonus Hourly Rate
- Payroll | Entitlement Balances Through the Payroll Report
- Payroll | Finalise Payroll Period / Export Pay Run
- Payroll | Home Payroll Entity
- Payroll | Process Map
Permissions
Reports
- Reports | Abilities
- Reports | Attendance
- Reports | Communication Log
- Reports | Contact List
- Reports | Deleted Shifts
- Reports | Entitlements
Rosters
- Rosters | open shift notification acceptance
- Rosters | Appointments
- Rosters | Area Level Publishing
- Rosters | Auto Assign Shifts
- Rosters | Break Start Time
- Rosters | Broken Shifts
Timesheets
- Timesheets | Add / Edit Shifts
- Timesheets | Approve / Finalise Timesheets
- Timesheets | Create Periods and/or Shifts In Advance
- Timesheets | Create Shifts Automatically
- Timesheets | Create Unpaid Breaks Automatically
- Timesheets | Default Shift Time
Timesheet Version 2
Time Collection
User Management
- Users | Introduction
- Users | Add New Users (Employees)
- Users | Adding / Updating Users' Roles
- Users | Assume Other Users
- Users | Communication Methods
- Users | Employees Starter Pack
Miscellaneous
Payroll Applications
ADP PayLine
Attache
- ★ Attache - integration with easyemployer
- Attache - integration process map
- Attache - importing a pay run into Attache
- Attache - exporting entitlement balances from Attache into easyemployer
- Attache - exporting users from Attache and importing into easyemployer
- Attache - exporting cost centre codes
CloudPayroll
Greentree
HR3
MYOB AccountRight live (API)
- ★ MYOB AccountRight (API) Version 2 | Payroll Integration
- ★ MYOB AccountRight live (API) | Workaround solution if MYOB AccountRight is not working
- MYOB AccountRight live (API) | Connect Easy Employer to MYOB AccountRight
- MYOB AccountRight live (API) | Import users from MYOB Online into Easy Employer
- MYOB AccountRight live (API) | Import Entitlement Balances From MYOB Online Into Easy Employer
- MYOB AccountRight live (API) | Error handling
MYOB AccountRight Premier and Plus 20+
MYOB Mac AccountEdge Pro
MYOB Mac AccountEdge Pro + Network
- MYOB Mac AccountEdge Pro + Network - integration
- MYOB Mac AccountEdge Pro + Network - importing a payroll processing file
- MYOB Mac AccountEdge Pro + Network - exporting entitlement balances from MYOB into easyemployer
- MYOB Mac AccountEdge Pro + Network - exporting users from MYOB Mac and importing into easyemployer
- MYOB Mac AccountEdge Pro + Network - export users from easyemployer into MYOB Mac
MYOB EXO Payroll
- ★ MYOB EXO payroll - integration diagram
- MYOB EXO Payroll - integration process map
- MYOB EXO Payroll - exporting users from MYOB EXO Payroll and importing into easyemployer
- MYOB EXO Payroll | Exporting Leave Entitlement Balances from MYOB EXO Payroll into Easy Employer
- MYOB EXO Payroll - Importing a payroll processing file
MYOB PowerPay
Preceda
- ★ Preceda | Procedures and Resources
- ★ Preceda | EE Integration with Preceda (Employees, Certifications, Leave Entitlements and PAY34T Payroll Data File)
- Preceda - connecting easyemployer and Preceda
- Preceda - import users into easyemployer from Preceda
- Preceda - import entitlement balances into easyemployer from Preceda
- Preceda - import abilities and user abilities into easyemployer from Preceda
Reckon Accounts + Payroll (e.g. Reckon Accounts Premier)
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - integration process map
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - Importing a payroll processing file
- Quickbooks - troubleshooting user import
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - exporting users from Reckon and importing into easyemployer
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - exporting entitlement balances from Reckon and importing into easyemployer
Reckon Accounts Enterprise
- Reckon Accounts Enterprise - payroll transaction detail report
- Reckon Accounts Enterprise - payroll items listing report
- Reckon Accounts Enterprise - exporting users and importing into easyemployer
- Reckon Accounts Enterprise - exporting entitlement balances from Reckon Accounts Enterprise and importing into easyemployer
Reckon Payroll Premier
- Reckon Payroll Premier - integration process map
- Reckon Payroll Premier - importing a payroll processing file
- Reckon Payroll Premier - configuring to accept payroll data
- Reckon Payroll Premier - exporting users and entitlements
- Reckon Payroll Premier | Exporting Pay Details
- Reckon Payroll Premier - exporting customer:job and class
Sage MicrOpay Meridian
- ★ Sage MicrOpay Meridian - integration with easyemployer
- Sage MicrOpay Meridian - integration process map
- Sage MicrOpay Meridian - importing a pay run into Sage MicrOpay Meridian
- Sage MicrOpay Meridian - exporting users from Sage MicrOpay Meridian and importing into easyemployer
- Sage MicrOpay Meridian - exporting entitlement balances from Sage MicrOpay Meridian into easyemployer
Sage Wage Easy
Xero
- Xero | Integration Information
- Xero | Initial Integration Setup + Application Sync
- Xero | Managing Users
- Xero | Managing Entitlement Types + Entitlement Balances
- Xero | Tracking Categories
- Xero | Exporting a Payrun + Re-Exporting a Payrun
Other
Time & Attendance Hardware / Software
Time Clock | App (pin code)
HID DigitalPersona
Time Clock - General (Hardware & Software)
Time Clock | App (Fingerprint Scanner)
Easy Employer Browser-Based Time Clock – PIN Number
- Easy Employer Browser-Based Time Clock – PIN Number | URL Setup & Configuration
- Easy Employer Browser-Based Time Clock – PIN Number | System Requirements & Supported Devices
- Easy Employer Browser-Based Time Clock – PIN Number | Troubleshooting on Supported Devices
- Easy Employer Browser-Based Time Clock – PIN Number | Troubleshooting on Unsupported or Outdated Devices