We're here to help you along the way
Contact
COVID-19 INFORMATION: CLICK HERE
Phone: 1300 855 642 (AU Only) International: +61 2 8880 7128 Email:
support@easyemployer.com
How Our Support Works:
CLICK HERE
Support hours
Monday to Friday 09:00 to 17:00 AEST
Closed on public holidays and weekends.
Emergency support phone available.
Product News & Updates
Industry & Award Updates
- 2020 - Retail Award (GRIA) Changes - Effective first full payroll period after 01Mar20
- 2018 - 11 - 01: Retail Award (GRIA) Changes - Penalty rate rise for casual retail workers
- 2018-01-01: Award Changes / Updates - Restaurant Award
- 2018-01-01: Award Changes / Updates - Retail Award
- 2018-01-01: Award Changes / Updates - Fast Food Award
- 2018-01-01: Award Changes / Updates - Hospitality Award
Status Updates
- ★ How to Follow Status Updates
- 23-March-2022: 01.00am - 02.00am AEST: Scheduled maintenance period for secure.easyemployer.com (PLANNED)
- 22 Oct 2021 0635 AEDT: easyemployer outage 3.10am-6.20am (RESOLVED)
- 19 Oct 2021 0700 AEDT: easyemployer is down (RESOLVED)
- 14 Oct 2021 0930 AEDT: easyemployer is experiencing issues (RESOLVED)
- 15 Aug 2021 (Sunday) 5.30am AEST: easyemployer is experiencing issues (RESOLVED)
Announcements
- ⭐ easyemployer Support - Overview
- ⭐ COVID-19 | PREPAREDNESS AND BUSINESS CONTINUITY
- ⭐ COVID-19 | AWARDS FREQUENTLY ASKED QUESTIONS
- Thursday 22 September 2022 | "National Day of Mourning for Her Majesty The Queen"
- Easy Employer Integration with MYOB
- Easy Employer User Interface | New User Interface 'Opt In'
Release Guides
- ★ How to Follow Release Guides
- New Features Release Guide
- Release Guide 2.164.0.0 -28 November 2019
- Release Guide 2.155.0.0 - 31 October 2019
- Release Guide 2.154.0.0 - 30 October 2019
- Release Guide 2.153.0.0 - 29 October 2019
End User Guides
⭐ Employee Commonly Asked Questions
Mobile App for End Users (employee)
- Mobile App | Supported Devices
- Mobile App | Time Clock
- Mobile App | Rosters
- Mobile App | Timesheets
- Mobile App | Leave
- Mobile App | Availability
My Online Account
- ⭐ Employee Guide | Initial Signup, Password Set + Login
- Employee Guide | Logging In + Changing Login Email
- Employee Guide | Password Requirements + Reset Password
- Employee Guide | View & Update My Details
- Employee Guide | Changing Time Out Duration
- Employee Guide | Troubleshoot Receiving Email Notifications
My Roster (employee)
- Employee Guide | Employee Roster
- Employee Guide | Roster Shift Preferences
- Employee Guide | Confirming Your Roster Shifts
- Employee Guide | Accepting & Declining Available Roster Shifts
- Employee Guide | Open Shifts
- Employee Guide | Shift Swapping
Availability and Leave (employee)
My Timesheet (employee)
Time Clock (Employee)
To-Do List & Notices
Payroll Guru
System Guides
Allowances
Appointments
Availability requests
Award
- Award | Management
- Award | Triggers
- Award | Interpretation Periods
- Award | Pay Groups
- Award | Employment Type
- Award | Public Holiday Configuration
Custom entity functionality (e.g. clients and services)
Entitlement Balances
- START HERE - initial configuration of easyemployer to display entitlement balances
- Entitlement balances - reassigning insufficient entitlement for leave
- Entitlement balances - troubleshooting
- Entitlement balances - how do they project?
- Entitlement Balances | Places they are displayed in Easy Employer
- Entitlement Balances | Importing them into Easy Employer
General
Groups (sites, areas and roles)
Home
Import / export
- Import/Export | Import Shifts
- Custom Exports
- Imports/Exports | Standard File Format + Layout
- Timesheet Export
- Entitlement import - standard file format
- User import | Standard file format
Leave
- ★ Leave | Calculation / Shift Length Troubleshooting
- ★ Leave | How to Set Up Leave Approvals
- Selecting the default role for leave
- Leave shift management page
- Leave - Flexible Leave
- Leave | Who Receives the Leave Request Email and Troubleshooting Leave Request Email Issues
Managing users
- User cannot log in / Change organisation
- Information stored in users profile
- Setting a user to a salary
- User - general notes
- User - troubleshooting
- User - managing a user tips
Notices
Payroll
- ★ Easy Employer | Award Update Guide | Including End of Financial Year (EOFY)
- Payroll | Simplified Report
- Payroll - process map
- Payroll - setting a users export code
- Payroll - setting your payroll application
- Payroll - missing payroll information report
Permissions
Reports
- ★ Report - roster costs
- ★ Report - Workforce Utilisation
- ★ Report - Profitability
- ★ Report - Roster Totals
- ★ Report - Paid Totals
- ★ Report - Variance
Roster
- ★ The suitability ranker
- ★ Roster | Unscheduled Shifts
- ★ Roster - standard hours display
- ★ Roster | New Roster (Beta)
- ★ Rosters and Timesheets | Award Based Rules
- Appointments
System reminders
The Ability System
- Ability | Creating + Deleting an Ability
- Ability | Add an Ability to a User + Renew User Ability
- Ability | Ability to Role Linking
- Ability | Ability to Custom Entity Linking
- Ability | Expiration Indicators in Rosters
- Ability | Configuring Ability Reminders + Pay Update Reminders
Timesheet
- ★ Timesheet - default shift time
- Timesheet | Rules and Functions
- Timesheet - GPS Functionality
- Timesheet - group selection
- Timesheet - process map
- Timesheet - tips
Time Collection
Other
- ★ Configuration services
- ★ Custom development services
- ★ Dashboard
- Webhooks
- Childcare - Compliance Dashboard (Ratio Calculator)
- Submit and manage support requests + follow help centre sections for updates
Payroll Guru
General
Payroll Processing - Payroll Guru
- ★ Payroll Guru - procedures and resources article
- Payroll Guru employee information
- Payroll Guru - configuring YTD values
- Payroll guru - pay slips - downloading
- Payroll Guru - integration process map
- Payroll Guru - withholding extra PAYG
Xero
Reckon
Reversal
Superannuation
MYOB
Reports
Payroll Applications
ADP PayLine
Attache
- ★ Attache - integration with easyemployer
- Attache - integration process map
- Attache - importing a pay run into Attache
- Attache - exporting entitlement balances from Attache into easyemployer
- Attache - exporting users from Attache and importing into easyemployer
- Attache - exporting cost centre codes
CloudPayroll
Greentree
HR3
MYOB AccountRight live (API)
- ★ MYOB AccountRight live (API) | Workaround solution if MYOB ARL is not working
- ★ MYOB AccountRight live (API) | Easy Employer Integration - Payroll
- MYOB AccountRight live (API) | Connect Easy Employer to MYOB ARL
- MYOB AccountRight live (API) | Import users from MYOB Online into Easy Employer
- MYOB AccountRight live (API) | Import entitlement types from MYOB Online into Easy Employer
- MYOB AccountRight live (API) | Import entitlement balances from MYOB Online into Easy Employer
MYOB AccountRight Premier and Plus 20+
- MYOB 20+ | Integration Process Map
- MYOB 20+ | Importing a Payroll Processing File
- MYOB 20+ | Pay Run Process Troubleshooting
- MYOB 20+ - exporting users from MYOB 20+ and importing into easyemployer
- MYOB 20+ | Exporting Entitlement Balances From MYOB 20+ Into Easy Employer
- MYOB 20+ - export users from easyemployer into MYOB 20+
MYOB Mac AccountEdge Pro
MYOB Mac AccountEdge Pro + Network
- MYOB Mac AccountEdge Pro + Network - integration
- MYOB Mac AccountEdge Pro + Network - importing a payroll processing file
- MYOB Mac AccountEdge Pro + Network - exporting entitlement balances from MYOB into easyemployer
- MYOB Mac AccountEdge Pro + Network - exporting users from MYOB Mac and importing into easyemployer
- MYOB Mac AccountEdge Pro + Network - export users from easyemployer into MYOB Mac
MYOB EXO Payroll
- ★ MYOB EXO payroll - integration diagram
- MYOB EXO Payroll - integration process map
- MYOB EXO Payroll - exporting users from MYOB EXO Payroll and importing into easyemployer
- MYOB EXO Payroll - exporting leave entitlement balances from MYOB EXO Payroll into easyemployer
- MYOB EXO Payroll - Importing a payroll processing file
MYOB PowerPay
Preceda
- ★ Preceda - procedures and resources
- ★ Preceda - easyemployer integration with Preceda (employees, certifications, leave entitlements and PAY34T payroll data file)
- Preceda - connecting easyemployer and Preceda
- Preceda - import users into easyemployer from Preceda
- Preceda - import entitlement balances into easyemployer from Preceda
- Preceda - import abilities and user abilities into easyemployer from Preceda
Reckon Accounts + Payroll (e.g. Reckon Accounts Premier)
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - integration process map
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - Importing a payroll processing file
- Quickbooks - troubleshooting user import
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - exporting users from Reckon and importing into easyemployer
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - exporting entitlement balances from Reckon and importing into easyemployer
Reckon Accounts Enterprise
- Reckon Accounts Enterprise - payroll transaction detail report
- Reckon Accounts Enterprise - payroll items listing report
- Reckon Accounts Enterprise - exporting users and importing into easyemployer
- Reckon Accounts Enterprise - exporting entitlement balances from Reckon Accounts Enterprise and importing into easyemployer
Reckon Payroll Premier
- Reckon Payroll Premier - integration process map
- Reckon Payroll Premier - importing a payroll processing file
- Reckon Payroll Premier - configuring to accept payroll data
- Reckon Payroll Premier - exporting users and entitlements
- Reckon Payroll Premier | Exporting Pay Details
- Reckon Payroll Premier - exporting customer:job and class
Sage MicrOpay Meridian
- ★ Sage MicrOpay Meridian - integration with easyemployer
- Sage MicrOpay Meridian - integration process map
- Sage MicrOpay Meridian - importing a pay run into Sage MicrOpay Meridian
- Sage MicrOpay Meridian - exporting users from Sage MicrOpay Meridian and importing into easyemployer
- Sage MicrOpay Meridian - exporting entitlement balances from Sage MicrOpay Meridian into easyemployer
Sage Wage Easy
Xero
- Xero | Integration Information
- Xero | Initial Integration Setup + Application Sync
- Xero | Managing Users
- Xero | Managing Entitlement Types + Entitlement Balances
- Xero | Tracking Categories
- Xero | Exporting a Payrun + Re-Exporting a Payrun