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Contact
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Phone: 1300 855 642 (AU Only) International: +61 2 8880 7128 Email:
support@easyemployer.com
How Our Support Works:
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Support hours
Monday to Friday 09:00 to 17:00 AEST
Closed on public holidays and weekends.
Emergency support phone available.
Product News & Updates
Industry & Award Updates
- 2020 - Retail Award (GRIA) Changes - Effective first full payroll period after 01Mar20
- 2018 - 11 - 01: Retail Award (GRIA) Changes - Penalty rate rise for casual retail workers
- 2018-01-01: Award Changes / Updates - Restaurant Award
- 2018-01-01: Award Changes / Updates - Retail Award
- 2018-01-01: Award Changes / Updates - Fast Food Award
- 2018-01-01: Award Changes / Updates - Hospitality Award
Status Updates
- ★ ⭐ How to Follow Status Updates
- 15 Aug 2021 (Sunday) 5.30am AEST: easyemployer is experiencing issues (RESOLVED)
- 27 July 2021 8.30AEST (still ongoing): Issues with MYOB
- 9 July 2021: 9.35AM AEST: Errors when undertaking actions in the roster (RESOLVED)
- 20 June 2021: Xero change affecting easyemployer client using Xero.
- 20-March-2021 + 22-March-2021: 01.00am - 01.15am AEST: Scheduled maintenance period for secure.easyemployer.com (PLANNED)
Announcements
- Windows 7 All In One Kiosks | Deprecation of Support and Remote Management
- ⭐ COVID-19 | PREPAREDNESS AND BUSINESS CONTINUITY
- ⭐ COVID-19 | AWARDS FREQUENTLY ASKED QUESTIONS
- ⭐ easyemployer Support - Overview
- Paid v Clocked Break Issue in easyemployer
- Spare Parts Deprecation - EBN and HP Branded All In One Kiosk
Release Guides
- ★ How to Follow Release Guides
- New Features Release Guide
- Release Guide 2.164.0.0 -28 November 2019
- Release Guide 2.155.0.0 - 31 October 2019
- Release Guide 2.154.0.0 - 30 October 2019
- Release Guide 2.153.0.0 - 29 October 2019
End User Guides
⭐ Employee Commonly Asked Questions
Mobile App for End Users (employee)
- Mobile App | Supported Devices
- Mobile App | Time Clock
- Mobile App | Rosters
- Mobile App | Timesheets
- Mobile App | Leave
- Mobile App | Availability
My Online Account
- ⭐ Employee Guide | Initial Signup, Password Set + Login
- Employee Guide | Logging In + Changing Login Email
- Employee Guide | Password Requirements + Reset Password
- Employee Guide | View & Update My Details
- Employee Guide | Changing Time Out Duration
- Employee Guide | Troubleshoot Receiving Email Notifications
My Roster (employee)
- Employee Guide | Employee Roster
- Employee Guide | Roster Shift Preferences
- Employee Guide | Confirming Your Roster Shifts
- Employee Guide | Accepting & Declining Available Roster Shifts
- Employee Guide | Open Shifts
- Employee Guide | Shift Swapping
Availability and Leave (employee)
My Timesheet (employee)
Time Clock (Employee)
To-Do List & Notices
Payroll Guru
System Guides
Appointments
Home
Managing users
- User cannot log in / Change organisation
- Information stored in users profile
- Setting a user to a salary
- User - general notes
- User - troubleshooting
- User - managing a user tips
Availability requests
Leave
- ★ Leave calculation / Leave shift length troubleshooting
- ★ Leave - how to set up leave approvals
- Selecting the default role for leave
- Leave shift management page
- Leave - Flexible Leave
- Leave - check who can approve leave, who will receive the leave request email and troubleshooting leave request email issues
Notices
Entitlement balances
- START HERE - initial configuration of easyemployer to display entitlement balances
- Entitlement balances - reassigning insufficient entitlement for leave
- Entitlement balances - troubleshooting
- Entitlement balances - how do they project?
- Entitlement balances - where entitlement balances displayed
- Entitlement balances - importing into easyemployer
Groups (sites, areas and roles)
Permission
Roster
- ★ The suitability ranker
- ★ Roster - unscheduled shifts
- ★ Roster - standard hours display
- ★ Roster - new roster (beta)
- ★ Rosters and timesheets - award based rules
- Appointments
Timesheet
- ★ Timesheet - default shift time
- Timesheet rules and functions
- Timesheet - GPS Functionality
- Timesheet - group selection
- Timesheet - process map
- Timesheet - tips
Award
- Interpretation periods
- Award | Pay groups
- Award | Create employment type*
- Public Holiday - region / home site
- Award - Leave Loading Penalties
- Award - configuring leave types and adding leave types to pay groups
Payroll
- ★ easyemployer - Award Update Guide (inc end of financial year EOFY)
- Simplified payroll report
- Payroll - process map
- Payroll - setting a users export code
- Payroll - setting your payroll application
- Payroll - missing payroll information report
Reports
- ★ Report - roster costs
- ★ Report - Workforce Utilisation
- ★ Report - Profitability
- ★ Report - Roster Totals
- ★ Report - Paid Totals
- ★ Report - Variance
Other
- ★ Configuration services
- ★ Custom development services
- ★ Dashboard
- Childcare - Compliance Dashboard (Ratio Calculator)
- Submit and manage support requests + follow help centre sections for updates
- Changing roster, timesheet or payroll periods
Time Collection
The Ability System
- Ability | Creating an Ability
- Ability | Add an Ability to a User + Renew User Ability
- Ability | Ability to Role Linking
- Ability | Ability to Custom Entity Linking
- Ability | Expiration Indicators in Rosters
- Ability | Configuring Ability Reminders + Pay Update Reminders
System reminders
Custom entity functionality (e.g. clients and services)
Allowances
Import / export
- Custom Exports
- easyemployer - standard file imports and exports
- Timesheet Export
- Entitlement import - standard file format
- User import - standard file format
- Import / update payroll categories
General
Payroll Guru
General
Payroll Processing - Payroll Guru
- ★ Payroll Guru - procedures and resources article
- Payroll Guru employee information
- Payroll Guru - configuring YTD values
- Payroll guru - pay slips - downloading
- Payroll Guru - integration process map
- Payroll Guru - withholding extra PAYG
Xero
Reckon
Reversal
Superannuation
MYOB
Reports
Payroll Applications
Other
ADP PayLine
Attache
- ★ Attache - integration with easyemployer
- Attache - integration process map
- Attache - importing a pay run into Attache
- Attache - exporting entitlement balances from Attache into easyemployer
- Attache - exporting users from Attache and importing into easyemployer
- Attache - exporting cost centre codes
Greentree
HR3
MYOB AccountRight live (API)
- ★ easyemployer & MYOB AccountRight live (API) integration - payroll
- ★ MYOB ARL - Workaround solution if MYOB ARL is not working
- 1. MYOB AccountRight live (API) - connecting easyemployer
- 2. MYOB AccountRight live (API) - importing users from MYOB Online into easyemployer
- 3. MYOB AccountRight live (API) - importing entitlement types from MYOB Online into easyemployer
- 4. MYOB AccountRight live (API) - syncing application
MYOB AccountRight Premier and Plus 20+
- MYOB 20+ - integration process map
- MYOB 20+ - importing a payroll processing file
- MYOB 20+ - pay run process troubleshooting
- MYOB 20+ - exporting users from MYOB 20+ and importing into easyemployer
- MYOB 20+ - exporting entitlement balances from MYOB 20+ into easyemployer
- MYOB 20+ - export users from easyemployer into MYOB 20+
MYOB Mac AccountEdge Pro
MYOB Mac AccountEdge Pro + Network
- MYOB Mac AccountEdge Pro + Network - integration
- MYOB Mac AccountEdge Pro + Network - importing a payroll processing file
- MYOB Mac AccountEdge Pro + Network - exporting entitlement balances from MYOB into easyemployer
- MYOB Mac AccountEdge Pro + Network - exporting users from MYOB Mac and importing into easyemployer
- MYOB Mac AccountEdge Pro + Network - export users from easyemployer into MYOB Mac
MYOB EXO Payroll
- ★ MYOB EXO payroll - integration diagram
- MYOB EXO Payroll - integration process map
- MYOB EXO Payroll - exporting users from MYOB EXO Payroll and importing into easyemployer
- MYOB EXO Payroll - exporting leave entitlement balances from MYOB EXO Payroll into easyemployer
- MYOB EXO Payroll - Importing a payroll processing file
MYOB PowerPay
Preceda
- ★ Preceda - procedures and resources
- ★ Preceda - easyemployer integration with Preceda (employees, certifications, leave entitlements and PAY34T payroll data file)
- Preceda - connecting easyemployer and Preceda
- Preceda - import users into easyemployer from Preceda
- Preceda - import entitlement balances into easyemployer from Preceda
- Preceda - import abilities and user abilities into easyemployer from Preceda
Reckon Accounts + Payroll (e.g. Reckon Accounts Premier)
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - integration process map
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - Importing a payroll processing file
- Quickbooks - troubleshooting user import
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - exporting users from Reckon and importing into easyemployer
- Reckon Accounts + Payroll (e.g. Reckon Accounts Premier) - exporting entitlement balances from Reckon and importing into easyemployer
Reckon Accounts Enterprise
- Reckon Accounts Enterprise - payroll transaction detail report
- Reckon Accounts Enterprise - payroll items listing report
- Reckon Accounts Enterprise - exporting users and importing into easyemployer
- Reckon Accounts Enterprise - exporting entitlement balances from Reckon Accounts Enterprise and importing into easyemployer
Reckon Payroll Premier
- Reckon Payroll Premier - integration process map
- Reckon Payroll Premier - importing a payroll processing file
- Reckon Payroll Premier - configuring to accept payroll data
- Reckon Payroll Premier - exporting users and entitlements
- Reckon Payroll Premier - exporting pay details
- Reckon Payroll Premier - exporting customer:job and class
Sage MicrOpay Meridian
- ★ Sage MicrOpay Meridian - integration with easyemployer
- Sage MicrOpay Meridian - integration process map
- Sage MicrOpay Meridian - importing a pay run into Sage MicrOpay Meridian
- Sage MicrOpay Meridian - exporting users from Sage MicrOpay Meridian and importing into easyemployer
- Sage MicrOpay Meridian - exporting entitlement balances from Sage MicrOpay Meridian into easyemployer
Wage Easy
- ★ Sage WageEasy - integration diagram
- Sage WageEasy - importing employees (users) into easyemployer from Sage WageEasy
- Sage WageEasy - importing entitlement balances into easyemployer from Sage WageEasy
- Sage WageEasy - integration process map
- Sage WageEasy - importing a timesheet data file into Sage WageEasy