How to Capture Screenshots and Screen Recordings for Support Requests

Updated 2026-02-05 00:28:22 UTC Created 2026-02-05 00:28:18 UTC

This guide explains how to correctly capture screenshots and screen recordings when submitting a support request to Easy Employer.

Providing clear screenshots or videos allows our support team to quickly see what you are seeing, including the full browser window and URL, which helps us diagnose and resolve issues faster.

Contents

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Why screenshots and videos matter

Screenshots and screen recordings allow our support team to see:

  • The full application or browser window
  • The exact page or screen you are on
  • The URL or location where the issue is occurring
  • Any warnings, errors, or unexpected behaviour

Without this information, we often need to ask follow-up questions, which delays resolution.

Important: Cropped images, partial windows, or videos that do not show the full screen and URL may not be usable.

What you must capture

When submitting a screenshot or video, please ensure:

  • The entire browser or application window is visible
  • The URL bar is visible
  • Any error messages or warnings are clearly readable
  • The issue is demonstrated from start to finish (for videos)

Windows

Important: if you are unsure what application to use, speak to your internal IT team for assistance.

Screenshots

Screen recording

macOS

Screenshots

Screen recording

iPhone (iOS)

Screenshots

Screen recording

Android

Screenshots

Screen recording

Sharing large video files

Important: always refer to your organisations internal policies and procedures documentation on how to share files externally. If you are unsure, speak to your internal IT team.

If your video is too large to upload directly to your support ticket:

  • Upload the video to your organisation’s internal file storage system (for example SharePoint, OneDrive, Google Drive)
  • Ensure the file is accessible to external viewers or Easy Employer support
  • Paste the shared link directly into your support ticket

Common mistakes to avoid

  • Cropped screenshots that hide the URL or navigation
  • Photos taken with a phone instead of screenshots
  • Videos that start halfway through the issue
  • Links to videos that require access approval

Following this guide helps us resolve your request faster and more accurately.