🟩 STATUS: Monitoring – Our teams have identified the underlying cause of the performance issues affecting some clients and have implemented improvements. An additional update addressing the root cause is scheduled for deployment shortly. We are closely monitoring system performance to ensure continued stability and responsiveness.
Summary
Issue
Some clients are experiencing performance issues within Easy Employer, including slow page loading, delays when publishing rosters, issues creating leave requests, and difficulties with employee clock on/off functionality.
Impact
Affected clients may experience:
- Slow loading times across the application.
- Delays when performing workforce management tasks.
- Reduced productivity for managers and employees.
- Intermittent timeouts when completing certain actions.
Common Examples
- Rosters and timesheets taking several minutes to load or publish.
- Leave requests failing to load or save promptly.
- General slowness throughout the Easy Employer platform.
Current Status
Our Product and Infrastructure teams have completed their investigation and identified the underlying cause of the reported performance issues.
The issue was related to how certain application requests were being processed during periods of high activity. In some scenarios, requests that could safely be processed at the same time were instead being handled sequentially. This created bottlenecks that could lead to slower response times and, in some cases, request timeouts.
Performance improvements have already been deployed, and an additional update addressing the identified root cause has been prepared and is scheduled for release. This update is expected to further improve application responsiveness and reduce delays experienced by some clients.
We understand the impact these performance issues have had throughout the week and want to assure clients that resolving and preventing further occurrences remains a high priority. Our teams continue to actively monitor platform performance while these improvements are rolled out.
Current Status
Monitoring
Mitigation
Performance improvements have been deployed, and an additional targeted update addressing the root cause is scheduled for release.
Next Step
Deploy the upcoming update and continue monitoring application performance and user activity to confirm ongoing stability and improved responsiveness.
Next Update
Further updates will be provided following the deployment of the upcoming release or if any significant developments occur.