🟩 STATUS: Monitoring – Additional performance improvements have been deployed, and we are seeing improved system stability based on ongoing monitoring and client feedback. Our teams continue to closely monitor the platform to ensure performance remains stable and responsive.
Summary
Issue
Some clients experienced performance issues within Easy Employer, including slow page loading, delays when publishing rosters, issues creating leave requests, and difficulties with employee clock on/off functionality.
Current Status
Our Product and Infrastructure teams have successfully deployed an update addressing the primary cause of the recent performance issues.
The investigation determined that the application was applying restrictive processing controls to requests that did not require them. Under periods of high activity, this caused requests to queue unnecessarily, resulting in slower response times and timeouts for some users.
The latest update optimises how requests are handled, allowing the system to process routine activities more efficiently and reducing unnecessary bottlenecks. This is expected to improve responsiveness, particularly in high-traffic areas such as rostering and timesheets.
Since the deployment, we have observed improved stability across the platform, and feedback from affected clients indicates performance has improved. We will continue monitoring closely to ensure these improvements are sustained.
Status
Monitoring
Mitigation
A targeted performance update addressing the identified root cause has been deployed to production. Additional monitoring is in place to track application performance and stability.
Next Step
Continue monitoring system performance and investigate any isolated reports that may arise as the environment fully stabilises.
Next Update
Further updates will be provided if any additional issues are identified or further action is required.