Xero | Error Handling + Pay Run Troubleshooting

EXAMPLE OF THE ERROR:

i.i) Ensure 'Ordinary Hours' is active in xero

REQUIRED: Ensure the pay item 'Ordinary Hours' is active in xero.

NOTE: If you have more than one pay item called 'Ordinary Hours' and there is one in the inactive list, please make this active.

i.ii) User import

Perform a user import for the user that is shown in the error

1. In Easy Employer, click 'organisation'.
2. Click 'import/export'.
3. Click 'import/update users'.
4. Select the users payroll entity and click next.
5. Click 'Toggle All' under display toggles.
6. Click 'Skip All'.
7. Find the user that is is showing in the error.
8. "Unskip" the user.
9. Import the user.

i.iii) Ordinary Earnings Rate' in the employee's file in xero

NOTE: Ensure the pay item is set as the 'Ordinary Earnings Rate' in the employee's Employment section.

CAUSE OF THE ERROR:

Xero requires a Superannuation Guarantee Contribution line in the employees pay template if they are 18 years or over.

SOLUTION TO THE ERROR:

1. Follow the Xero guide HERE to add the Superannuation Guarantee Contribution line to the employee(s) pay template.
2. Follow the Easy Employer guide "Xero | Exporting a Payrun + Re-Exporting a Payrun" to re-export the pay run.

CAUSE OF THE ERROR:

The xero pay template likely has default values set.

SOLUTION TO THE ERROR: 

Check the xero pay template to ensure the hours are removed.  For example, xero will automatically add 76 hours into the pay run for this employee. 

CAUSE OF THE ERROR:

1. When using tracking categories in xero, all roles in Easy Employer are required to have cost centres, even if they are not used within that payroll.
2. Cost centres in Easy Employer have to match xero tracking categories.

SOLUTION TO THE ERROR:

1. Refer to the Easy Employer guide "Xero | Tracking Categories" for further details on this function.

EXAMPLE OF THE ERROR:

SOLUTION TO THE ERROR:

This error is being reported by xero, it is not an Easy Employer error.

1. If this error is received, it means there is a draft pay run already in xero. The draft pay run must be processed or removed before exporting from Easy Employer to xero. 

This error is being reported by Xero, it is not an Easy Employer error.

1. If this error is received, it means there are unprocessed leave requests for the affected user(s) in xero. These unprocessed leave requests will need to be rejected in Xero.

EXAMPLE OF THE ERROR:

SOLUTION TO THE ERROR:

This error is being reported by xero, it is not an Easy Employer error.

1. If this error is received, it means there are unprocessed timesheets for the affected user(s) in xero. These timesheets need to be removed before exporting the payroll report again.

EXAMPLE OF THE ERROR:

CAUSE OF THE ERROR:

xero is rejecting the connection. This occurs when the API connection to Easy Employer has been unauthorised in xero.

SOLUTION TO THE ERROR:

1. To fix the issue; the connection between Easy Employer and xero needs to be re-authorised.
2. Follow the Easy Employer guide "Xero | Initial Integration Setup + Application Sync" to reconnect Easy Employer to your xero account.

EXAMPLE OF THE ERROR:

SOLUTION TO THE ERROR:

1. To fix the issue; the connection between Easy Employer and xero needs to be re-authorised.
2. Follow the Easy Employer guide "Xero | Initial Integration Setup + Application Sync" to reconnect Easy Employer to your xero account.