Xero | Error Handling + Pay Run Troubleshooting

Click the error below to expand to see further details. 

Invalid OrdinaryEarningsRateID.

EXAMPLE OF THE ERROR:

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i) Ensure 'Ordinary Hours' is active in xero.

REQUIRED: Ensure the pay item 'Ordinary Hours' is active in xero.

NOTE: If you have more than one pay item called 'Ordinary Hours' and there is one in the inactive list, please make this active.

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ii) User import.

Perform a user import for the user that is shown in the error

1. In easyemployer, click 'organisaiton'.

2. Click 'import/export'.

3. Click 'import/update users'.

4. Select the users payroll entity and click next.

5. Click 'Toggle All' under display toggles.

6. Click 'Skip All'.

7. Find the user that is is showing in the error.

8. "Unskip" the user.

9. Import the user.

 

iii) Ordinary Earnings Rate' in the employee's file in xero.

NOTE: Ensure the pay item is set as the 'Ordinary Earnings Rate' in the employee's Employment section.

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Superannuation guarantee contribution line missing in xero pay template.

CAUSE OF THE ERROR:

Xero requires a Superannuation Guarantee Contribution line in the employees pay template if they are 18 years or over.

SOLUTION TO THE ERROR: 

1. Follow the Xero guide HERE to add the Superannuation Guarantee Contribution line to the employee(s) pay template.

2. Follow the easyemployer guide "Xero | Exporting a Payrun + Re-Exporting a Payrun" to re-export the pay run.


Additional hours added into the xero pay run.

CAUSE OF THE ERROR:

The xero pay template likely has default values set.

SOLUTION TO THE ERROR: 

Check the xero pay template to ensure the hours are removed.  For example, xero will automatically add 76 hours into the pay run for this employee. 

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Tracking categories missing from roles.

CAUSE OF THE ERROR:

1. When using tracking categories in xero, all roles in easyemployer are required to have cost centres, even if they are not used within that payroll. 

2. Cost centres in easyemployer have to match xero tracking categories.

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SOLUTION TO THE ERROR:

1. Refer to the easyemployer guide "Xero | Tracking Categories" for further details on this function.


There can only be one draft pay run per calendar.

EXAMPLE OF THE ERROR:

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SOLUTION TO THE ERROR:

This error is being reported by xero, it is not an easyemployer error.

1. If this error is received, it means there is a draft pay run already in xero. The draft pay run must be processed or removed before exporting from easyemployer to xero. 


Payroll calendar may not be changed while the employee has unprocessed leave.

This error is being reported by Xero, it is not an easyemployer error.

1. If this error is received, it means there are unprocessed leave requests for the affected user(s) in xero.


Error exporting - user Payroll Calendar may not be changed while an unprocessed timesheet exists for this employee.

EXAMPLE OF THE ERROR:

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SOLUTION TO THE ERROR: 

This error is being reported by xero, it is not an easyemployer error.

1. If this error is received, it means there are unprocessed timesheets for the affected user(s) in xero.    These timesheets need to be removed before exporting the payroll report again.


Could not refresh authorisation.  Please ensure xero is configured correctly.

EXAMPLE OF THE ERROR:

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CAUSE OF THE ERROR:

xero is rejecting the connection. This occurs when the API connection to easyemployer has been unauthorised in xero.

SOLUTION TO THE ERROR: 

1. To fix the issue; the connection between easyemployer and xero needs to be re-authorised.

2. Follow the easyemployer guide "Xero | Initial Integration Setup + Application Sync" to re-connect easyemployer to your xero account.


 

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