i) Network Port Check (cable activity)
ii) Power Check (after power blackout)
2) Model specific troubleshooting
i) GEN 3 (HP) Port Check
ii) GEN 4 (FEC) Port Check
🔍 RELATED ARTICLES
All In One Kiosk | Installation & Setup
1) General Troubleshooting
i) Network Port Check (cable activity)
Ensure the AIO (All In One) Kiosk is properly connected to your computer network.
Please go to your AIO Kiosk unit and ensure the following cables are connected correctly:
- Ensure one end of the network cable is plugged into an active network port that has access to a persistent and stable internet connection.
- Ensure the other end of the network cable is plugged into the back of your workplace kiosk unit (see network port highlighted in step 1 above).
Once this is done correctly activity lights should appear near the network cable plug on the back/underside of the AIO Kiosk.
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If no lights are illuminated near the network port after successfully powering on the unit, there is likely a problem with your network connection. Please double check that the network port you are using is active and that you are sure that the network cables you are using are not faulty. Please speak to your own IT support desk to address your own local network issues.
If after performing the above the time clock is showing that it is in offline mode, please ensure that the network port you plugged the network cable into is connected to a persistent and stable internet connection. see the Related Articles section for information regarding the installation and setup of your AIO Kiosk (including network requirements).
NOTE:
- The Easy Employer Support Desk cannot assist with internet connectivity issues, these need to be addressed internally with your IT support desk. If your kiosk is frequently offline (even if still operational) you should be raising this to the attention of your Organisation's IT support desk.
- The Easy Employer Support Desk uses remote management software to fix common issues. To be able to have remote access into the kiosk, the unit will need a persistent internet connection.
ii) Power Check (after power blackout)
In the event of a power outage, you might have an issue related to the wall plug your AIO Kiosk is connected to. To determine if the wall plug is still providing power you can:
- Ensure the AIO Kiosk is powered down and disconnected from the wall plug.
- Plug in an alternative appliance to test whether this is receiving power via the wall plug.
If after performing the above it is determined that the wall plug is not providing power, contact your Organisation's IT support desk to address this issue.
NOTE: The Easy Employer Support Desk cannot assist with power related issues. If after a blackout/brownout the power point is no longer working, you should be raising this issue to the attention of your Organisation's IT support desk.
2) Model Specific Troubleshooting
i) GEN 3 (HP) Port Check
- Power Plug: PORT #1. Cylindrical plug located on the far left of your AIO unit’s set of input and output connectors (refer to the image above). Make sure one end of the power pack cable supplied with the unit is firmly connected to this port, with the other end properly plugged into a powerpoint.
- Network Cable port: PORT #8. Located in the middle of your AIO unit’s set of input and output connectors (refer to the image above). Careful! There are a number of ports that look similar, however the network plug will always have two small status lights at the bottom.
ii) GEN 4 (FEC) Port Check
- Power Plug: Cylindrical plug located on the far left of your AIO unit’s set of input and output connectors (refer to the image above). Make sure one end of the power pack cable supplied with the unit is firmly connected to this port, with the other end properly plugged into a powerpoint.
- Network Cable port: Fourth port from the left of your AIO unit’s set of input and output connectors (refer to the image above). Careful! There are a number of ports that look similar however the network plug will always have two small status lights at the bottom. Units are shipped with rubber blanks in the non-network ports to aid in the correct installation of the device.
NOTE: To remove the DC power plug, you will need to pull back the anti-snag sheath on the outside of the plug, before it can be removed from the head. If you feel that the plug will not release from the head unit with ease, consider using a small screwdriver to gently identify the sheath (which is separate to the plug body).