All In One Kiosk | Unit Troubleshooting

1) General Troubleshooting
      i) Network Port Check (cable activity)
      ii) Power Check (after power blackout)
2) Model Specific Troubleshooting
      i) GEN 1+2 (EBN) Port Check
      ii) GEN 3 (HP) Port Check
      iii) GEN 4 (FEC) Port Check

 


🔍 RELATED ARTICLES

All In One Kiosk | Installation & Setup


 

1) General Troubleshooting.


NOTE: easyemployer support desk cannot assist with internet connectivity issues, these need to be addressed internally with your IT support desk. If your kiosk is frequently offline (even if still operational) you should be raising this to your IT support desk's attention.

easyemployer support desk uses remote management software to fix common issues. To be able to remote into the kiosk the unit will need a persistent internet connection.

NOTE: easyemployer support desk cannot assist with power related issues. If after a blackout/brownout the power point is no longer working, you should be raising this issue to your IT support desk's attention.


 

i) Network Port Check (cable activity).

Ensure the All In One Kiosk is properly connected to your computer network.

Please go to your All In One Kiosk unit and ensure the following cables are connected correctly:

    1. Ensure one end of the network cable is plugged into an active network port that has access to a persistent and stable internet connection.
    2. Ensure the other end of the network cable is plugged into the back of your workplace kiosk unit (see network port highlighted in step 1 above).

 

Once this is done correctly activity lights should appear near the network cable plug on the back/underside of the All In One Kiosk.

       10/100 Mbps                       1000 Mbps
Ethernet_LEDs_NormalOperation_BothTypes.gif

 

If no lights are illuminated near the network port after successfully powering on the unit, there is likely a problem with your network connection. Please double check that the network port you are using is active and that you are sure that the network cables you are using are not faulty. Please speak to your own IT support desk's to address your own local network issues.

If after performing the above the time clock is showing that it is in offline mode, please ensure that the network port you plugged the network cable into is connected to a persistent and stable internet connection. see the "related articles section' for information regarding the installation & setup of your All In One Kiosk (including network requirements).

 

ii) Power Check (after power blackout).

In the event of a power outage, you might have a issue related to the wall plug your All In One Kiosk is connected to. To determine if the wall plug is still providing power you can:

  1. Ensure the All In One Kiosk is powered down and disconnect the All In One Kiosk power from the wall plug.
  2. Plug in an alternative appliance to test whether this is receiving power via the wall plug.

If after performing the above the wall plug is not providing power, Please speak to your own IT support desk's to address your own local wall power issues.

 

2) Model Specific Troubleshooting.

i) GEN 1+2 (EBN) Port Check.

  • Power Plug: is cylindrical (sometimes with pins in the center) and often located on the far left of your all in one unit’s set of input and output connectors (while the unit’s screen is facing up). One end of the power pack cable supplied with the unit will plug into here with the other end plugged into a power point.
  • Network Cable port: is often located in the middle of your all in one unit’s set of input and output connectors. Careful! There are a number of ports that look similar however the network plug will always have two small status lights at the bottom.

 

ii) GEN 3 (HP) Port Check.

 

  • Power Plug: PORT #1. Is cylindrical plug and is located on the far left of your all in one unit’s set of input and output connectors (while the unit’s screen is facing up). One end of the power pack cable supplied with the unit will plug into here with the other end plugged into a power point.
  • Network Cable port: PORT #8. Is located in the middle of your all in one unit’s set of input and output connectors. Careful! There are a number of ports that look similar however the network plug will always have two small status lights at the bottom.

 

iii) GEN 4 (FEC) Port Check.

PLIGS_AND_LABEL_TOGETHER_FINISHED.jpg


NOTE: to remove the DC power plug, you will need to pull back the anti-snag sheath on the outside of the plug, before it can be removed from the head. If you feel that the plug will not release from the head unit with ease, consider using a small screwdriver to gently identify the sheath (which is separate to the plug body).


  • Power Plug: Is cylindrical plug and is located on the far left of your all in one unit’s set of input and output connectors (while the unit’s screen is facing up). One end of the power pack cable supplied with the unit will plug into here with the other end plugged into a power point.
  • Network Cable port: Is located in the middle (towards the left) of your all in one unit’s set of input and output connectors. Careful! There are a number of ports that look similar however the network plug will always have two small status lights at the bottom. Units are shipped with rubber blanks in the non-network ports to aid in the correct installation of the device.

 

Have more questions? Submit a request
Powered by Zendesk