1) Online access
2) Setting up online access
i) I am setting up a new account (new to EE)
ii) I am linking access to an existing account (existing EE user)
i) Didn't receive the initial email
ii) Email already in use when signing up
iii) Login issue troubleshooting
iv) You are not part of any organisation.
v) Forgot your password
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1) Online access
Online access allows employees (end users) access to EE (Easy Employer) via a web browser. Some may find the web browser page easier to navigate compared to the mobile app.
There is also a certain function you can only action/perform in EE via the web browser (e.g. set a pin number). Further to this you can use EE in the web browser to view your rostering and timesheet information, and perform other tasks (e.g. read notices).
NOTE: The Easy Employer support team cannot grant, resend or reset online access. This can only be done by your immediate leader or employer.
Once online access has been granted, you will receive an email with instructions. Follow all the instructions in the email and you will be able to access your EE account.
If you have not received your online access email or the link has expired, you will need to speak to your immediate leader or employer to arrange for the online access email to be re-sent.
2) Setting up online access
The first email you receive looks like the following:
Click the link provided in the email Set up account.
i) New account set up (new to EE)
If you are setting up a new account (meaning you have never used/logged into EE):
- Click Create new account.
- Enter the email address that you would like to log in with and confirm it by entering again. Set the password under the confirm email section and then confirm the password. Passwords must meet a complexity requirement.
- Click Create account. You will then be redirected to the standard login page where you can use your newly created credentials to log in to EE.
ii) Link access to an existing account (existing EE user)
- If this online access needs to be linked to an account you already hold with EE; use the Link to existing account tab.
- Enter your existing login email address and password to authorise.
- Click Link account. You will then be redirected to the standard login page where you can use your existing credentials to log in to EE; and access your newly linked organisation.
3) Troubleshooting
i) Didn't receive the initial email
If you did not receive your initial email, follow these steps:
- Check your spam folder for the email (add @easyemployer.net to the safe sender list, you will need to search the internet for instructions for your specific email provider).
- Confirm your email address with your immediate leader or employer. This ensures the initial email was sent to the correct address.
- Ask your immediate leader or employer to resend the initial email.
- Ask your immediate leader or employer to walk through the process with you.
ii) Email address already in use when signing up
- If the email address you are using to Create a new account is already in use, this means that an online account has already been created with that email address.
- If you are wanting to use that email address for your online account, the solution here is to Link to an existing account when signing up for an online account.
- If you are unsure of your password, you can request a new password by following the forgot your password process This link is also available on the EE login page.
iii) Login issue troubleshooting
- Ensure you are using a supported web browser.
- Ensure you are using the login email that you originally signed up with. The login email is not your communication email. Your login email and communication email could be different or could be the same.
- Request a password reset by following the forgot your password process. This link is also available on the EE login page.
- Ask your manager to reset your online access so you can sign up again.
iv) You are not part of any organisation
The following page is displayed when logging into EE and your online account has not yet been linked to your employer's organisation:
To resolve the above issue:
- Contact your immediate leader or employer to resend your online access details.
- Ensure you are logged out of EE.
- Follow the instructions in the section Setting up online access to the link to an existing account.
v) Forgot your password
| NOTE: The 'Forgot Password?' link is available on the login page. The below instructions are supplemental in the event you are having further issues. |  |
- Ensure you are using a supported web browser.
- Request a password reset by clicking the link here. This link is also available on EE's login page.
- If you have not received a password reset email:
- Check the email entered is exactly the email address you entered when you signed up.
- Check your spam folder for the email (add @easyemployer.net to your 'safe sender' list, you will need to search the internet for instructions for your specific email provider).
- Ask your manager to reset your online access so you can sign up again.
NOTE: The Easy Employer support team cannot grant, resend or reset online access. This can only be done by your immediate leader or employer.