Employee Online Access | Setup & Troubleshooting Guide

This article explains how employees are granted online access to Easy Employer, how to complete initial setup, link to an existing account, and troubleshoot common login/access problems. All access requests and resets must be managed by your employer or manager.

Contents

• Overview
• Setting up online access
  • New account set up (new to Easy Employer)
  • Link access to an existing account (existing user)
• Troubleshooting
  • Didn’t receive the initial email
  • Email already in use when signing up
  • Login issue troubleshooting
  • You are not part of any organisation
  • Forgot your password
• Related Articles
• Videos
  • Easy Employer | online sign-up process
  • Easy Employer | online access - user not associated with an organisation

Related Articles

• Employee Guide | Login / Change Login Email
• Employee Guide | Password Requirements / Reset
• System Requirements | Supported Internet Browsers

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Overview

Online access lets employees use Easy Employer via a web browser and mobile app. Some features, such as PIN setup, are only available in the web version. Your manager or employer grants access and can resend or reset it.

NOTE: The Easy Employer Support Team cannot grant, resend, or reset your online access. Only your manager or employer can do this.

Once online access is granted, you’ll receive an email with setup instructions. If you do not receive this, ask your manager/employer to resend it.

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Setting up online access

The first email you receive looks like this:

Click the Set up account link in the email.

New account set up (new to Easy Employer)

1. Click Create new account.
   
2. Enter your email address and confirm it.
3. Set and confirm your password (must meet complexity requirements).
4. Click Create account to complete setup.

Link access to an existing account (existing Easy Employer user)

1. If you already have an EE account, select Use existing account.
   
2. Enter your existing login email and password.
3. Click Link account to access your newly linked organisation.

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Troubleshooting

Didn’t receive the initial email

1. Check your spam/junk folder (add @easyemployer.net to your safe sender list).
2. Confirm your email address with your manager/employer.
3. Ask your manager/employer to resend the email.
4. Ask them to walk you through the process if issues continue.

Email already in use when signing up

1. If you see this message, your email is already registered for online access.
2. Choose Link to an existing account instead.
3. If unsure of your password, reset your password.

Login issue troubleshooting

1. Use a supported web browser.
2. Use the login email address you signed up with (this may differ from your communication email).
3. Reset your password if needed.
4. If you’re still having trouble, ask your manager to reset your access so you can start again.

You are not part of any organisation

This page is shown if your account has not been linked to your employer’s organisation:

1. Contact your manager/employer to resend your online access details.
2. Log out of Easy Employer completely.
3. Follow the instructions in Setting up online access to link your account.

Forgot your password

NOTE: The 'Forgot Password?' link is available on the login page. The instructions below are for further troubleshooting.

Use a supported web browser. Reset your password here (also available on the login page). If you don’t receive a reset email: Check you entered your email exactly as when you signed up. Check your spam folder (add @easyemployer.net to safe senders). If still stuck, ask your manager to reset your access.

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NOTE: The Easy Employer Support Team cannot grant, resend, or reset online access—this is only managed by your manager or employer.

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Videos