This article explains how employees are granted online access to Easy Employer, how to complete initial setup, link to an existing account, and troubleshoot common login/access problems. All access requests and resets must be managed by your employer or manager.
Contents
Related Articles
- Employee Guide | Login / Change Login Email
- Employee Guide | Password Requirements / Reset
- System Requirements | Supported Internet Browsers
Overview
Online access lets employees use Easy Employer via a web browser and mobile app. Some features, such as PIN setup, are only available in the web version. Your manager or employer grants access and can resend or reset it.
NOTE: The Easy Employer Support Team cannot grant, resend, or reset your online access. Only your manager or employer can do this.
Once online access is granted, you’ll receive an email with setup instructions. If you do not receive this, ask your manager/employer to resend it.
Setting up online access
The first email you receive looks like this:
Click the Set up account link in the email.
New account set up (new to Easy Employer)
- Click Create new account.
- Enter your email address and confirm it.
- Set and confirm your password (must meet complexity requirements).
- Click Create account to complete setup.
Link access to an existing account (existing Easy Employer user)
- If you already have an EE account, select Use existing account.
- Enter your existing login email and password.
- Click Link account to access your newly linked organisation.
Troubleshooting
Didn’t receive the initial email
- Check your spam/junk folder (add @easyemployer.net to your safe sender list).
- Confirm your email address with your manager/employer.
- Ask your manager/employer to resend the email.
- Ask them to walk you through the process if issues continue.
Email already in use when signing up
- If you see this message, your email is already registered for online access.
- Choose Link to an existing account instead.
- If unsure of your password, reset your password.
Login issue troubleshooting
- Use a supported web browser.
- Use the login email address you signed up with (this may differ from your communication email).
- Reset your password if needed.
- If you’re still having trouble, ask your manager to reset your access so you can start again.
You are not part of any organisation
This page is shown if your account has not been linked to your employer’s organisation:
- Contact your manager/employer to resend your online access details.
- Log out of Easy Employer completely.
- Follow the instructions in Setting up online access to link your account.
Forgot your password
NOTE: The 'Forgot Password?' link is available on the login page. The instructions below are for further troubleshooting.
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NOTE: The Easy Employer Support Team cannot grant, resend, or reset online access—this is only managed by your manager or employer.
Videos
Easy Employer | online sign-up process
This video provides a visual walkthrough of how employees receive, activate, and use online access to Easy Employer for the first time.
Easy Employer | online access - user not associated with an organisation
This video demonstrates how to link an existing Easy Employer account and covers troubleshooting common account access issues.