Easy Employer Browser-Based Time Clock – PIN Number | Troubleshooting on Supported Devices

Overview

This guide explains how to troubleshoot the Easy Employer browser-based time clock on a supported device. Follow the steps below to resolve common issues such as time clock errors, login problems, or clock-in/out failures.

Important: These instructions apply only to devices and operating systems supported by Easy Employer. For troubleshooting on unsupported or outdated devices, see Troubleshooting on Unsupported or Outdated Devices.

Contents

Common issues & symptoms

  • “The key for this time clock is no longer valid”: This means the URL was used on a new device or cookies were cleared. Reset and re-link as described in the steps below.
  • PIN entry not working: Clear browser cache and restart the browser and time clock.
  • Browser stuck in offline mode: Create a new time clock link and set up again.

Troubleshooting steps

Update browser and operating system

  1. Ensure your browser is running the latest version of a supported web browser.
  2. Verify your device’s operating system is up to date and still supported by the vendor.

Clear browser cache and cookies

  1. Clear the browser’s cache and cookies (select “All time” or “From the beginning of time”).
  2. Restart the browser.

Note: Clearing cookies will log you out of all sites, including Easy Employer. Ensure you have your login details available.

Reset the time clock “lock”

  1. Log in to the Easy Employer website as an administrator.
  2. Go to Timesheets > Time Clocks and find the affected time clock.
  3. Reset the time clock “lock” by clicking the three dots on the right and selecting Unlock.
  4. Open the time clock link on your device and try again.

Tip: If you see “The key for this time clock is no longer valid,” cookies may have been deleted or blocked.

Create a new time clock link

  1. Log in to Easy Employer, go to Time Clocks, and create a new time clock link.
  2. Set up the time clock again on the device using the new link.

See Time Clock URL Setup & Configuration for more information.

Note: Each time clock URL is unique. You cannot reuse a link on another device without resetting it first.

Try a different browser

  • If issues persist, install a different supported browser (e.g., Chrome, Firefox, Edge, Safari).
  • Repeat the above troubleshooting steps in the new browser.

Additional tips & recommendations

  • Restart the device after making the above changes.
  • Ensure there is enough free storage space for the browser to operate.
  • Disable or remove browser extensions/add-ons that may interfere (privacy, ad blockers, security extensions).
  • Check antivirus or firewall settings to ensure the time clock site is not being blocked.
  • Ensure the device’s system time is set correctly and synced.
  • Do not use “private” or “incognito” browsing modes for the time clock, as these prevent persistent storage of required data.

Support policy & next steps

Supported devices only: Easy Employer support can assist only with time clocks operating on supported and up-to-date devices.

Next steps: If you’ve followed all troubleshooting steps and still experience issues:

  • Double-check that your device and browser are supported and up to date.
  • Repeat the steps above carefully, as missing a step (like not clearing cookies or not resetting the lock) is the most common cause of persistent issues.
  • If your device is not supported, refer to the Unsupported or Outdated Devices guide for next steps.
  • For migration, setup, or device troubleshooting, contact your organisation’s IT team or technology support provider if you are unsure of what to do.
  • Reach out to Easy Employer support: Submit a request – Easy Employer support
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