Creating and Managing Open Shifts

This guide explains how to create an open shift in Easy Employer through the online portal, email, or SMS. The open shift feature lets you make a shift available for others to cover, subject to your organisation’s policies and approval settings.

Contents

• Open Shift
• Create an open shift
  • Via the online portal
  • Via email
  • Via SMS

Related Articles

• Requesting and Accepting Shift Swaps

Open Shift

The Open Shift feature allows you to make one of your rostered shifts available for others to cover. When you open a shift, your immediate leader or employer is notified and can decide how to reassign it. This process helps manage roster flexibility and shift coverage.

Opening a published roster shift does not automatically mean you are no longer required to work that shift. Always refer to your organisation’s policy or consult your immediate leader or employer before assuming a shift has been reassigned.

You must have the Open Shift feature enabled by your organisation before you can use this function.

Create an open shift

Via the online portal

1. Click My Easy Employer on the navigation bar and select Rosters.
   
2. The My rosters page opens, showing the current roster period at the top. You can also view future or past rosters, or filter by date range.
   
3. Click on a period to open that week’s roster. Your shift details will be displayed.
   
4. Select the individual shift you want to open and click the Open Shift button.
   
5. The opened shift will turn pink, indicating that it is now available to be covered.
   

Via email

When you receive your roster by email, you can open a shift directly by replying with open #,#, where each number represents a shift number. The remaining shifts will automatically be confirmed.

In the example below, replying “open 3,5” opened shifts #3 and #5.

Email Received	Actions Taken on the Roster

Via SMS

When you receive your roster by SMS, you can open a shift by replying with open #,#, where each number represents a shift number. The remaining shifts will automatically be confirmed.

In the example below, replying “open 3,5” opened shifts #3 and #5. On some occasions, the confirmation message may come from a different number due to system load balancing.

SMS Received	Actions Taken on the Roster