This article explains how the Easy Employer mobile app uploads clock in/out actions using its background processing queue, why uploads can be delayed, and how to ensure your actions are synchronised—especially on Android and iOS. Includes step-by-step Android and iOS guides, FAQ, troubleshooting, and a video walkthrough.
Contents
- Overview
- How the App Handles Clock In/Out: Background Processing Queue
- Why Does This Happen?
- Android Devices
- iOS Devices
- Quick Reference Table
- Frequently Asked Questions
- Related Articles
- Videos
Related Articles
Overview
When using the Easy Employer mobile app to clock in and out of shifts, your actions are placed in a synchronisation queue and uploaded when the app is able to connect. If you minimise or close the app too quickly, or if your device restricts background activity, the upload can be delayed.
How the App Handles Clock In/Out: Background Processing Queue
- When you clock in or out, your action is added to the app’s synchronisation queue.
- The app will automatically upload your action to our servers based on this queue.
- Queue system allows offline use: Your actions are saved and sent when your device is back online.
Important:
If you close the app immediately after clocking in or out, or if your device restricts background activity due to battery settings, the queued action may not upload until you reopen the app.
Why Does This Happen?
Mobile devices use power-saving features to manage apps in the background. If the app is minimised or closed before uploading, your action may not reach our servers right away.
Android Devices
Steps to Ensure Successful Uploads (Android)
- Open your device’s Settings.
- Tap Apps or Apps & notifications.
- Find and select Easy Employer.
- Tap Battery or Battery usage.
- Tap Battery optimisation or App battery usage.
- Select Unrestricted (may appear as Don’t optimise or Allow background activity).
Alternative battery menu path:
- Open your device's Settings app.
- Tap Battery > Battery usage.
- Under "View by apps," tap the app's name.
- Tap Allow background usage.
- Choose Unrestricted to remove limits on background app use.
Important Information for Android
- Do not force close (swipe away) the app after clocking in or out—this stops uploads in progress.
- Keeping the app open for a few seconds after clocking is recommended, but usually not required if Unrestricted is set.
Tip: With "Unrestricted" enabled, the app is allowed to complete background uploads, even if you switch to another app or minimise Easy Employer.
iOS Devices
How iOS Handles Background Tasks
- If you minimise the app (return to home screen), it has a few seconds to finish background uploads. If it takes too long, it may not complete.
- If you force close the app (swipe up in app switcher), the app cannot upload anything until reopened.
Recommended Actions for iOS
- Keep the Easy Employer app open until the synchronisation queue completes. You can check this by clicking 'synchronisation' on the home page.
- Do not force close the app immediately after clocking in or out.
Quick Reference Table
| Action | Android (with Unrestricted enabled) | iOS |
|---|---|---|
| Minimise app after clocking | Upload should complete | May not complete, wait in app |
| Force close app after clocking | Upload will not complete | Upload will not complete |
| Keep app open after clocking until synchronisation completed | Recommended, not always required | Strongly recommended |
Frequently Asked Questions
Q: What if my clock in/out does not upload straight away?
A: Reopen the Easy Employer app and log in. Any pending actions in the background queue will be uploaded automatically. Click 'Synchronisation' to check queue status.
Q: Does the Easy Employer app have background app refresh support on iOS?
A: No, the Easy Employer iOS app does not support iOS "background app refresh."
Q: Why can’t the app always upload in the background?
A: Both Android and iOS restrict background activity to save battery. If battery-saving is too strict or the app is closed, queued actions won’t upload until you reopen the app.
Q: Can I clock in or out while offline?
A: Yes, your action will be added to the queue and uploaded as soon as the app has internet and is able to upload synchronisation events.
Videos
How to Allow Background Uploads on Android
This video demonstrates step-by-step how to configure your Android device to allow the Easy Employer app to reliably upload clock in/out actions in the background, including how to set battery optimisation settings for best results.